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S&T Bank · 1 day ago

Business Development Officer - Community Banking Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level, Lead/Staff

$65K/yr - $154K/yr

10+ years exp

S&T Bank is a financial institution seeking a Business Development Officer - Community Banking Manager. The role involves responsibility for business development and prospecting high net worth customers, managing branch operations, and delivering superior customer service while promoting bank products and services.

BankingFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Acts as Business Development Officer on behalf of branch account department and reflective of assigned goals to grow market share

Demonstrates a high level of independence based around the needs of high-end business customers

Manages Retail Dashboard and pipeline

Assumes responsibility for ensuring the efficient and effective operation of the branch by performing the following functions:

Demonstrates a proven level of delegation of authority to a staff that has been mentored to a level of superior efficiency

Develops a sales and quality service culture throughout the branch by acting as coach, mentor, and team leader to improve performance, instill a positive attitude, and motivate branch employees with review and execution of Customer Insights expectations as outlined in customer surveys and the Service Standards in Branch Playbook

Utilizes Tableau for proactive outbound call list generation

Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices

Coaches / Observes platform sales team on CARE Sales conversations, documentation of customer conversations in CARE Power app and usage of various sales tools (i.e LoanFit, CD comparison calculator, etc.)

Communicates expectations, goals, and objectives to branch personnel on an ongoing basis with team meetings, individual coaching sessions, et

Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes

Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations

Coaches, guides, and mentors branch team members in the more complex phases of their work, including their personal development and career planning

Meets in person or follows up next day with all new-to-bank customers as part of the “Meet the Manager” program

CARE certified within 6 months of hire

Manages the branch business development:

Complexity of business calls including:

School District

Municipalities

Public Funds

Performs proactive outbound calls and/or onsite visits with both existing business customer and prospects businesses to grow existing relationships with additional services and/or generate new banking relationships

Prepares and processes applications and documentation for all loans

Prepares necessary loan tracking reports

Gathers details for new deposit account relationships

Takes applications for online banking and completes RDC installs

Acts as “first-line” human resource administrator to perform the following functions:

Complete STELLAR classes as assigned by Employee Services

Completes Leadership Basics as assigned by Consumer Bank Training

Coaches and observes sales platform team members by utilization of the Banker Observation form weekly

Performs ongoing coaching with all team members on the execution of behaviors and expectations outlined in the Branch Playbook

Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program

Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives

Coordinates with Regional Management and Human Resources on branch staffing needs

Ensures staff development and handles succession planning and other personnel issues

Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly, and quarterly basis

Attends required training specific to Business Development, loan and credit decisions, coaching, Manager updates, and market and advisory board meetings as assigned

Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items

Interacts with line of business partners to further expand existing customer relationships and develop new contacts. Strong relationships with Business Partners to ensure ongoing successful customer impact, including request for proposals

Handles certain branch audit responsibilities in the areas of operations, compliance, and security. Oversees a satisfactory annual Operation Assessment Review (OAR)

Directs delivery of services to the customer and attends to customers with special needs

Cross-sells bank services to encourage lending and deposit growth and refer customers to other departments within the bank as appropriate

Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities

Ensures that the standard of professionalism is met by branch personnel

Represents the bank in multiple civic and community functions to enhance image and develop business within all aspects of their market

Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations

Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure

Ensures that branch facilities are in good operational repair and recommends capital improvements

Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization

Requires S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act

Assumes additional duties as required

Qualification

Business DevelopmentSales ManagementCustomer Relationship ManagementTableauLoan ProcessingS.A.F.E. Act CertificationCoachingPerformance ReviewsTeam LeadershipInterpersonal Skills

Required

Requires a four-year degree or equivalent, in a business-related field such as finance, business administration, or accounting

Requires a minimum of five to ten years of general business experience with an additional five to ten years banking experience with proven sales successes and businesses relationship efforts