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Ardent Health · 23 hours ago

Director Strategic Operations

Brentwood, TN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. The Director of Strategic Operations is responsible for driving innovative, system-wide solutions that optimize operational performance and align with organizational goals, focusing on designing scalable models that integrate value-based care principles and enhance patient-centered outcomes.

Health CareMedical

Responsibilities

Support the President and SVP of Health Services in achieving full integration of operational and clinical strategies

Collaborate with leadership to create innovative connectivity solutions across provider groups and urgent care sites

Lead strategic projects focused on automation, interoperability, and advanced analytics for continuous improvement

Drive comprehensive alignment and utilization of standardized best-practice business (HUB) processes and tools across the organization

Design and implement smart operational models leveraging technology and data analytics for system optimization

Align operational frameworks with value-based care initiatives to improve patient experience and population health

Ensure seamless integration of EPIC workflows and digital tools to support clinical and administrative efficiency

Develop labor design strategies that balance workforce productivity, cost-effectiveness, and quality outcomes

Drive and implement future AI-driven solutions to enhance predictive capabilities, workflow automation, and decision support

Qualification

EPIC systemsData analyticsValue-based care modelsHUB processesLabor managementStrategic designProcess improvementSelf-directedInnovative mindsetCommunication

Required

Bachelor's degree in healthcare administration, business, engineering, or related field

5+ years in healthcare operations with demonstrated success in strategic design and technology integrations

Self-directed, willingness to take initiatives

Strong verbal and written communication skills

Preferred

Master's degree in healthcare administration, business administration, or engineering, preferred

Experience with operational design and process improvement, preferred

Experience working in physician practices or urgent cares, preferred

Experience working within highly matrixed and complex organizations, preferred

Experience with implementing organization roles at various levels (system, regional/division, market, etc.), preferred

Expertise in EPIC systems, HUB processes, labor management, AI-driven solutions, data analytics, and value-based care models; strong leadership and innovative mindset, preferred

Ability to synthesize information, formulate and implement the plan, preferred

Knowledge of billing and collection process and systems, preferred