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Valley Hope Addiction Treatment & Recovery · 1 day ago

IS-Healthcare Software System Administrator

Parker, CO

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Valley Hope Addiction Treatment & Recovery is a trusted provider of addiction treatment and recovery support with a nearly 60-year legacy. They are seeking a Healthcare Software Systems Administrator to serve as the primary administrator for their core healthcare software solutions, including EMR, CRM, and RCM systems, while providing technical support and managing system configurations.

Addiction TreatmentHealth CareNon ProfitRehabilitation

Responsibilities

Serves as the primary administrator for the organization’s core healthcare software solutions, including Electronic Medical Record (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems, third-party add-ons, and integrations such as AI-powered tools, medication management applications

Manages day-to-day healthcare software system configuration, user administration, template and form builds, and release communication

Provides technical support to end users by troubleshooting system issues, offering guidance on functionality, and escalating out-of-scope problems to vendor technical support under Manager direction

Submits and tracks vendor support tickets through their full lifecycle to ensure timely resolution

Creates and maintains user access roles, security permissions, and system templates to support workflows and regulatory compliance

Coordinates and communicates system releases, updates, and enhancements to stakeholders; ensures proper testing and validation of internally controlled changes before implementation

Submits and tracks trouble tickets and enhancement requests with software vendors; communicates directly with vendor technical support teams for resolution of operational issues, under Manager direction

Performs hands-on configuration and backend system support; collaborates with the Business System team to optimize workflows

Provides system-focused training on functionality, configuration changes, and new features; collaborates with SMEs and training staff to ensure technical content is integrated into organizational training programs

Attends vendor user conferences, training sessions, and professional development opportunities to stay current with system capabilities and best practices

Participates in organizational change committee meetings as a subject matter resource, providing technical expertise on system-related process improvements and implementations without decision-making authority

Works closely with the Manager to support operational vendor communications for ticket resolution and troubleshooting; does not manage vendor performance or contracts

Performs functional requirements analysis and technical testing of system changes to ensure they meet organizational needs and regulatory requirements

Performs configuration and technical testing of AI-enabled application features under Manager direction; provides results to the Manager for review

Maintains audit trails of system changes and documents recurring or complex issues; identifies trends and contributes to knowledge base resources

Supports security audits and enforces established policies and safeguards to meet HIPAA and other regulatory requirements

Qualification

Healthcare information systemsElectronic Medical Records (EMR)Customer Relationship Management (CRM)Revenue Cycle Management (RCM)EHR system configurationTechnical supportHealthcare workflowsRegulatory requirementsAnalytical skillsCustomer service orientationMS Office proficiencyProblem-solving skillsCommunication skillsCollaboration skillsCritical thinking skills

Required

Associate degree in healthcare information management, computer science information technology, or related field; or equivalent work experience

Two (2) plus years of work experience in healthcare information systems, Electronic Medical Records (EMR), Customer Relationship Management (CRM), and/or Revenue Cycle Management (RCM) administration, or healthcare IT support

Experience with EHR system configuration, user management, and technical support

Knowledge of healthcare workflows, clinical documentation, and regulatory requirements (HIPAA, 42 CFR Part 2, Joint Commission, etc.)

Valid unrestricted driver's license

Demonstrated ability to work with and maintain sensitive and confidential information

Strong technical aptitude with ability to quickly learn and master complex software applications and system configurations

Excellent problem-solving and analytical skills with attention to detail and accuracy

Strong oral and written communication skills with the ability to explain technical concepts to non-technical users

Ability to work independently and manage multiple priorities in a fast-paced environment

Self-directed and motivated to accomplish tasks, meet objectives and committed timelines

Responsive and flexible; ability to adapt to changes in technology and organizational needs

Strong customer service orientation with ability to support users with varying technical skill levels

Ability to collaborate effectively with cross-functional teams including clinical staff, IT personnel, and external vendors

Critical thinking skills to evaluate system functionality and recommend improvements

Proficient in MS Office applications, including Outlook, Word, Excel, and Teams

Stays current with technology, industry trends, and shares knowledge with the team

Must be available after hours for system maintenance and emergency support as needed

Must use an organization-approved device, either company-issued or personally owned and enrolled in the Mobile Device Management (MDM) program

Sitting for extended periods of time

Must be able to work at a rapid pace for long periods of time

Able to lift and carry at least 30 pounds

Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head‐neck‐shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday

Must be able to travel – estimated at 5-15% of the time

Preferred

Bachelor's degree in healthcare information management, computer science, information technology, or related field

Four (4) or more years of experience in healthcare information systems, with demonstrated expertise in the administration and support of Electronic Medical Records (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems

Previous experience with vendor management and technical support coordination