JPS Tech Solutions ยท 1 day ago
UX Designer Advanced
Wilmington, DE
Contract
Onsite
Senior Level
5+ years expJPS Tech Solutions is seeking an Experience Designer to leverage user experience, service design, and artificial intelligence to enhance workflows within the organization. The role involves collaborating with cross-functional teams to document business workflows and develop AI-enabled solutions that drive efficiency and improve outcomes.
Information TechnologyIT InfrastructureSoftware Engineering
Responsibilities
Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation leveraging AI
Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions
Support the security, compliance, and auditability of every AI enabled flow
Stay current with industry trends and incorporate knowledge into team insights
Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey
Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall
Qualification
Required
5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end experiences
2+ year of experience or equivalent with designing AI enabled workflows and experiences
Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding
Demonstrated expertise in creating direct and indirect experiences for diverse users
Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Company
JPS Tech Solutions
JPS Tech Solutions offers software engineering, cloud, mobile development, and IT infrastructure solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase