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Marsh McLennan Agency · 23 hours ago

Client Manager - Employee Health & Benefits

Greenville, SC

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health & benefits solutions. The Client Manager role involves acting as the primary contact for employer group clients, managing employee benefit programs, and ensuring exceptional client experiences.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

No H1B

Responsibilities

Act as the main point of contact for assigned clients and their employees

Provide ongoing consultation regarding plan design, vendor options, renewal strategies, compliance obligations, and benefits best practices

Manage employee escalations, eligibility issues, claims resolution, and billing discrepancies

Prepare and deliver client-ready documents such as plan comparisons, renewal analyses, cost models, and stewardship reports

Support the annual renewal process by collecting data, reviewing carrier proposals, verifying accuracy, and preparing market analyses

Assist in negotiating rates and terms with carriers to align with client goals and budget

Coordinate implementation for new business and carrier changes, including enrollment files, eligibility transfers, and vendor setup

Oversee routine administrative tasks including eligibility updates, COBRA notifications (if applicable), evidence-of-insurability (EOI) tracking, and invoice audits

Maintain accurate and organized client files, benefit summaries, and compliance documentation

Monitor and support ACA reporting, ERISA requirements, Section 125 documentation, and other regulatory deliverables

Prepare open enrollment materials including guides, videos, slide decks, and FAQs

Conduct open enrollment meetings (virtual or onsite) and ongoing employee education sessions

Develop content to support HR teams with onboarding, Q&A, and employee outreach

Collaborate closely with internal teams—producers, analysts, compliance specialists, and service centers—to ensure seamless client delivery

Track tasks and deadlines to ensure timely completion of client commitments

Participate in process improvement efforts and leverage technology tools to enhance the client experience

Qualification

Employee benefits experienceBenefit administration systemsMicrosoft Office proficiencyLife & Health LicenseAnalytical skillsCommunicationRelationship-building skillsProblem-solving skillsAttention to detail

Required

Bachelor's degree or equivalent work experience required

2–5+ years of experience in employee benefits, insurance brokerage, or HR benefits administration

Strong understanding of group health and welfare plans and carrier policies

Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders

Excellent communication, relationship-building, and problem-solving skills

Ability to manage multiple priorities with accuracy and attention to detail

Proficiency with Microsoft Office (Excel required), benefit admin systems, and CRM tools

Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Preferred

5-7 years of experience in insurance broker space strongly desired

Life & Health License or ability to obtain within 90 days

Experience with both fully-insured and self-funded medical plans

Familiarity with ACA, ERISA, COBRA, Section 125, and general benefits compliance

Prior experience working in a consulting or brokerage environment

Strong analytical skills and comfort reviewing claims, census data, and underwriting materials

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work – a minimum of 3 days in office

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees