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Swoon · 23 hours ago

Billing Disputes Specialist

Rosemont, IL

Contract

Hybrid

New Grad, Entry Level

Swoon is partnering with a global manufacturing organization that is urgently looking to bring on a Billing Disputes Specialist to support their Sales Support team. This role focuses on resolving customer invoice disputes and improving internal processes, rather than traditional collections or accounts receivable tasks.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

Hiring Manager

Julie Ohnemus

Responsibilities

Investigate and resolve invoice disputes with distributors and customers

Proactively contact customers to discuss discrepancies and variances in a professional, solutions-focused manner

Analyze disputes related to pricing, quantities, and system mismatches

Work in SAP and Excel to research issues, track progress, and document resolutions

Partner with internal teams to identify root causes and help prevent future disputes

Qualification

SAPExcelDispute resolutionCustomer serviceCommunication

Required

Strong communication and customer-facing skills

Experience working with Excel and ERP systems (SAP preferred)

Ability to work independently, manage volume, and prioritize effectively

Preferred

Background in billing, sales support, customer service, deductions, or dispute resolution

Company

Swoon

Glassdoor3.4

In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.

Founded in 2009