Ness Digital Engineering ยท 3 days ago
Salesforce Service Cloud Lead Developer (Onshore)
New York, NY
Full-time
Onsite
Senior Level
7+ years expNess Digital Engineering is a leading technology company that values professionalism, innovation, and teamwork. They are seeking a highly skilled Salesforce Service Cloud Lead Developer to lead development efforts and implement robust solutions on the Salesforce Service Cloud platform.
AppsBusiness DevelopmentCloud Data ServicesConsultingInformation TechnologySoftware
Responsibilities
Lead a team of Salesforce developers and administrators to design and implement scalable, high-performance solutions on the Service Cloud platform
Serve as the technical lead for the full lifecycle implementation of Service Cloud projects, from requirements gathering and solution design to development, testing, and deployment
Develop custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend and customize Service Cloud functionality
Configure and manage core Service Cloud features, including Case Management, Email-to-Case, Web-to-Case, Knowledge Base, and Omni-Channel
Design and build complex integrations between Salesforce and other internal/external systems using REST/SOAP APIs
Mentor junior developers, providing technical guidance, code reviews, and promoting best practices in Salesforce development
Collaborate with business stakeholders, project managers, and business analysts to understand requirements and translate them into technical solutions
Stay current with the latest Salesforce releases and technologies, and recommend improvements to optimize our Service Cloud implementation
Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the platform
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 7+ years of professional Salesforce development experience
Strong, hands-on expertise in Salesforce Service Cloud, including a deep understanding of its architecture, data model, and capabilities
Proven experience with at least one full lifecycle implementation of Salesforce Service Cloud
Proficiency in Apex (classes, triggers, batch jobs, asynchronous Apex) and Lightning Web Components (LWC)
Hands-on experience with Email-to-Case and Omni-Channel setup and customization
Solid understanding of Salesforce best practices, governor limits, and security models
Experience with Salesforce DX, version control (e.g., Git), and CI/CD deployment processes
Excellent problem-solving, analytical, and communication skills
Preferred
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform Developer I & II
Experience in an Agile/Scrum development environment
Benefits
Access to trainings, conferences, and certifications for self-development
Skilled and team player colleagues
Increased vacation days based on tenure in Ness and Floating holidays
Medical insurance
Attractive compensation scheme and referral bonuses
Company
Ness Digital Engineering
Digital Engineering provides information technology and business planning services in North America, Latin America and Europe.
1001-5000 employees
H1B Sponsorship
Ness Digital Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (47)
2023 (39)
2022 (87)
2021 (101)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-10-27Acquired
2004-09-29IPO
Leadership Team
Ranjit Tinaikar
Chief Executive Officer and Board Member
David Pester
General Counsel and Chief Legal Officer
Recent News
News - StartUp Beat
2025-09-01
Company data provided by crunchbase