Apply on Employer Site

Qualfon · 23 hours ago

Customer Service Representative (Credit Card Services)

Highland Park, MI

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Qualfon is hiring for the position of Credit Card Customer Service Representative, focusing on providing outstanding support to existing members regarding their credit card needs. The role involves responding to inquiries, assisting customers with transactions, and ensuring compliance with policies and procedures.

Business DevelopmentOutsourcing

Responsibilities

Respond to inbound inquiries related to active credit card accounts, consumer loans, and fraudulent activity

Assisting customers in recovering their online credentials

Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs)

Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes

Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions

Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction

Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy

Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management

Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled

Qualification

Customer service experienceConflict resolutionComputer skillsMulti-taskingWritten communicationVerbal communicationCritical thinkingResearch skillsTyping speedProblem-solvingSelf-motivated

Required

Minimum 1 year of customer service experience in financial services, fraud, or insurance

Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns

High School diploma or GED required

Ability to work onsite in Highland Park and meet attendance requirements

Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement

Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment

Stable work history with a consistent record of reliability and performance

Strong written and verbal communication skills, with a professional and articulate voice

Proficient internet and research skills, with the ability to quickly learn new subjects

Computer savvy, able to resolve minor technical issues independently

Typing speed of 20 words per minute with 90% accuracy

Strong critical thinking and problem-solving abilities

Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism

Self-motivated and capable of working independently with minimal supervision

Skilled at multi-tasking across multiple computer applications while engaging with customers