Zendesk · 3 days ago
SMB Account Executive
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$134K/yr - $200K/yr
2+ years expZendesk is on a mission to power exceptional service for every person on the planet. They are seeking a dedicated SMB Account Executive to grow their SMB account base by hunting new opportunities, closing deals, and building trusted relationships while leveraging AI-driven insights to accelerate revenue growth.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion
Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools
Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer
Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights
Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities
Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions
Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs
Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk’s go-to-market approach
Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs
Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement
Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence
Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region
Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy
Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion
Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact
Qualification
Required
At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets
Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment
Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations
Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods
Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools
Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends
Outstanding communication, presentation, and negotiation abilities
Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari
BA/BS degree or equivalent experience
Willingness to travel as needed
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase