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General Dynamics Information Technology · 22 hours ago

Senior Field Technician

USA VA Reston

Full-time

Onsite

Senior Level, Lead/Staff

$42.91/hr - $58.05/hr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services. They are seeking a Senior Field Technician to provide executive concierge support, perform troubleshooting, and restore existing services for users at the corporate headquarters and local offices.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Responsibilities

Provide new services and troubleshooting and restoring existing services

Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions

Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels

Provide leadership for junior team members

Willing to be the technical subject matter expert for other technicians

Construct, install, and test customized configurations based on various platforms and operating systems

Where required, administer and resolve issues with associated end-user workstation network software products

Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems

Ensure that desktop connection, i.e. network jacks are in proper working order

Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports

If necessary, liaise with vendor and third-party support vendors

Qualification

Windows 11 troubleshootingHardware troubleshootingNetwork protocols knowledgeTechnical KnowledgeCommunication

Required

8 + years of related experience

Associate's Degree or 2+ years of additional experience in lieu of a degree

In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices

Hardware troubleshooting experience

Working technical knowledge of basic network protocols, operating systems, and standards

Ability to operate tools, components, and peripheral accessories

Able to read and understand technical manuals, procedural documentation and guides

Strong customer service orientation

Proven analytical and problem-solving abilities

Excellent written and interpersonal communication skills

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to conduct research into PC and software issues and products as required

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated and directed

Keen attention to detail

Team-oriented and skilled in working within a collaborative environment

Location: MUST be onsite in Reston, VA 5x a week

US Person

Benefits

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees