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Peddle · 1 day ago

Account Manager (Remote)

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $60K/yr

2+ years exp

Peddle is a company focused on making the process of selling used cars fast and easy. The Account Manager will support client success through relationship building, data-driven insights, and process guidance, while managing a portfolio of accounts and driving engagement.

AutomotiveConsultingE-CommerceInformation Technology

Responsibilities

Serve as the day-to-day point of contact for buyers, proactively managing account activity and driving engagement

Understand buyer goals, the industry, and regional nuance, and tailor company tools to meet their unique business need and company KPIs

Analyze account and bidding data to identify performance gaps and propose actionable solutions

Build trust through consistent, professional communication across email, phone, and in-person interactions

Negotiate difficult situations with buyers to come up with solutions that are acceptable for all parties involved

Manage a portfolio of accounts, balancing retention and growth opportunities

Prepare and deliver account reviews and performance reports

Qualification

Account managementCustomer serviceCRM tools (Salesforce)Data analysisGoogle WorkspaceCommunication skillsProblem-solvingTeam collaborationAdaptabilityInterpersonal skills

Required

2+ years experience in a customer service position (marketplace platforms or industry knowledge a plus, prior account management experience is preferred)

Comfortable working independently in a fast-paced, goal-driven environment

Strong communication and interpersonal skills; able to influence and educate clients

Proactive problem-solving abilities with a knack for navigating ambiguity

The ability to be highly analytical

Must collaborate well in a team environment and adapt well to change

Basic proficiency in CRM tools (Salesforce), Google Workspace with a data-oriented mindset

Ability to work Monday through Friday, 9:00 AM to 5:00 PM CST with some flexibility based on the needs of the department

Some travel is required