The Crescent Hotel, Fort Worth ยท 1 day ago
Business Travel Sales Manager
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHighgate Hotels is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Business Travel Sales Manager is responsible for developing and implementing sales strategies for the transient segment, analyzing market trends, and cultivating relationships with key clients to drive hotel revenues.
Hospitality
Responsibilities
Develop and implement a comprehensive sales strategy for the transient segment, aligning with overall business goals of the hotel
Analyze market trends, competitor activities, and customer needs to identify growth opportunities
Generating hotel awareness through sales efforts, familiarization trips, site inspections, and entertaining travel advisors and business travel account managers
Collaborate with the revenue and marketing team to create targeted campaigns and promotions that attract transient customers
Cultivate and maintain strong relationships with key clients (LNR and CNR), travel agencies, and corporate partners to ensure customer satisfaction and loyalty
Attend trade shows and industry events and evaluate effectiveness to ensure a proper return on investment
Conduct regular client meetings, presentations, and negotiations to secure business and meet revenue targets
Utilize systems for data analytics to track and analyze sales performance, market trends, and customer behavior
Be fully capable of utilizing primary online tools for RFP solicitation and negotiations including Cvent Transient (Lanyon), hotel PMS, Delphi FDC, TravelClick (Agency 360/Demand 360), etc. Be able to analyze market conditions and account specific data to determine current account status and alter individual account strategies, as needed
Prepare regular reports for senior leadership, highlighting key insights and recommending strategic adjustments
Develop a sales plan that addresses new business development, product management from a sales and marketing perspective, strategic sales alliances, and partnerships with companies
Ability to set up and lead customer business reviews on a quarterly basis; collaborating with other Sales and Operations teams as appropriate
Manage and optimize annual revenue goal and to achieve YOY key account revenue growth (room nights, ADR and revenue)
Ability to work with Revenue Management to provide guidance on pricing for customers under management and to share information related to customer feedback on future year expectations
Having a deep knowledge of managed business travel programs, decision making and booking processes for local and national accounts
Awareness of competition, top accounts, rates and sales strategies on an ongoing basis. Stays abreast of trends in the market
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Prepare and submit required reports in a timely manner
Qualification
Required
High School diploma or equivalent required
Must be skilled in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Preferred
College course work in related field helpful
At least 2 years sales experience in a hotel or a related field preferred
Company
The Crescent Hotel, Fort Worth
Named the No.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase