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Instant · 1 day ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Mid Level

$100K/yr - $130K/yr

Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. They are seeking a highly ambitious and customer-obsessed Customer Success Manager to act as a strategic growth partner to eCommerce brands, ensuring they unlock revenue and maximize their investment using Instant's technology.

E-CommerceSoftware

Growth Opportunities

Hiring Manager

Imogen Bishop

Responsibilities

Own the onboarding process - getting customers live quickly and efficiently

Ensure a seamless handover from Sales, setting clear expectations for both customers and internal teams

Build consultative relationships with customers, ensuring they continuously see value in Instant

Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities

Bring best practices and digital marketing guidance to customers to drive higher ROI

Identify opportunities for additional product adoption and drive account growth

Educate customers on new features, ensuring they maximize the full potential of Instant

Use data-backed storytelling to drive pricing and expansion conversations

Partner with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of Instant

Maintain impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date

Be the voice of the customer - analyze pain points, showcase success stories, and use data to drive decision-making across the business

Qualification

Customer SuccessAccount ManagementAnalytical skillsData-driven decision makingCommunication skillsRelationship buildingProblem-solvingCustomer obsessionDigital marketing guidanceFast-paced environment

Required

Experience in Customer Success, Account Management, or a similar customer-facing role

Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions

Proven ability to drive product adoption and revenue expansion

Excellent communication and relationship-building skills

Thrives in a fast-paced, high-growth environment

Passionate about customer success and maximizing customer value

Benefits

Equity in the company

Company Offsite

Leave per year - 20 days of PTO, 11 Federal Holidays and Instant also ensures the end of year shutdown (across Christmas and New Year) is a fully paid break

Health Insurance - 100% covered by Instant

A-Player Team

Company Socials

Tools - You’ll receive all new equipment including a MacBook Pro, monitor, and accessories

Flexible Home vs Office