Fullbay · 1 day ago
Customer Support Rep
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expFullbay is a company focused on providing excellent customer support, and they are seeking a Customer Support Representative to handle incoming calls and resolve customer issues. The role involves managing customer inquiries, maintaining high satisfaction levels, and ensuring adherence to company policies and procedures.
AutomotiveBusiness Process Automation (BPA)Fleet ManagementFreight ServiceSaaSSoftware
Responsibilities
Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies
Generates sales leads
Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction
Builds sustainable relationships and trust with customer accounts through open and interactive communication
Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
Provides accurate, valid and complete information by using the appropriate resources, methods/tools
Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas
Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution
Troubleshoots and investigates if there is not enough information to resolve customer complaints
Keeps records of customer interactions, process customer accounts and file documents
Performs other duties as assigned
Qualification
Required
High School Degree or equivalent
Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite
Familiarity with CRM systems and practice
Track record of over-achieving quota
Strong phone contact handling skills and active listening skills
Excellent communication (both verbal and written) and presentation skills
Customer service focussed with the ability to adapt/respond to different types of characters
Troubleshooting and problem solving ability
Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative
Ability to multitask, prioritize, and manage time effectively
Proficiency with 10-key typing and data entry
Company
Fullbay
Fullbay offers fleet maintenance and management software to automate the operations of heavy-duty repair shops.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23MKey Investors
JMI EquityMainsail Partners
2024-07-22Private Equity
2019-05-21Series Unknown· $23M
Leadership Team
Trent Broberg
Chief Executive Officer
Recent News
2025-09-24
2025-09-24
Company data provided by crunchbase