AT Recruitment (ATR) · 1 week ago
Product Operations Lead
Santa Clara County, CA
Full-time
Onsite
Senior Level
$150K/yr - $210K/yr
5+ years expAT Recruitment (ATR) is seeking a Product Operations Lead to oversee the strategic operations behind product and customer experience. This role involves defining policies, optimizing processes, and collaborating cross-functionally to enhance service quality and ensure timely delivery.
Staffing & Recruiting
Hiring Manager
Anya Glover
Responsibilities
Master the Product: Quickly gain deep expertise across all modules to serve as the internal authority
Lead Operations: Define and implement policies, SOPs, and controls across onboarding, delivery, and support
Drive Accountability: Establish operating cadences (weekly/monthly/quarterly), set OKRs/KPIs, and ensure target achievement
Optimize Processes: Streamline onboarding and adoption workflows to reduce time-to-value and boost utilization
Bridge Gaps: Implement short-term ops hacks to solve product gaps while defining long-term handoffs
Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, CS, and Marketing to resolve friction and improve handoffs
Plan & Allocate Resources: Forecast demand, manage budgets, and align people, processes, and technology to priorities
Champion the Customer: Translate feedback and data into actionable insights for Product and Engineering
Leverage Data: Build dashboards (TTV, NPS, SLAs, cost per customer, etc.), run ad-hoc SQL analyses, and convert insights into execution
Manage Vendors & Tools: Select, negotiate, and oversee vendors supporting onboarding, analytics, and knowledge management
Ensure Compliance: Partner with internal teams to uphold data, security, and continuity standards
Qualification
Required
Bachelors in Economics, Business, Operations, or related field (or equivalent experience)
5-10 years in product operations, consulting, investment banking, or related roles (preferably B2B SaaS or AI)
Proven track record of turning complex products and feedback into scalable processes
Strong analytical and communication skills; proficient with BI tools and SQL
Experience thriving in fast-moving, high-growth environments
Preferred
Founder experience (not must have), Consulting / IB, Operations, sales engineering or sales tech implementation/migration experience
Benefits
Equity
Company
AT Recruitment (ATR)
At ATR, we are a specialized recruitment firm dedicated to delivering tailored staffing solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase