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Enterprise Mobility · 1 day ago

Consumer Collections Coordinator

Tulsa, OK

Full-time

Hybrid

Entry Level

$38K/yr - $38K/yr

1+ years exp

Enterprise Mobility is a privately held company that manages a diverse fleet of vehicles and is seeking a Consumer Collections Coordinator. The role involves pursuing balances owed from individual customers on rental transactions, conducting account analysis, and providing support for departmental activities.

RentalTourismTravel

No H1B

Responsibilities

Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies

Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor

Activate or deactivate 'Do Not Rent' requests

Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met

Request and file special reports and/or documentation to assist in escalated research of accounts

Resolve email requests received from customers, customer service and or other departments daily

Research various rental system and reporting databases to verify balances owed and ensure billing accuracy

Process payments and adjustments to resolve balances

Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information

Research credit card charges

Prepare and submit write-offs for negotiated account balances, as needed

Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems

Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)