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BGIS · 23 hours ago

Sr. Data Center Technician

Nevada, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

BGIS is a leading provider of integrated real estate management services, and they are seeking a Senior Data Center Technician to join their team. The role involves providing advanced front-line support for IT and Network Infrastructure within the Data Center, including installation, maintenance, and operations of various equipment and services.

Real EstateReal Estate Investment

Responsibilities

Respond to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts

Participate in proactive team efforts to achieve departmental and company goals

Complete physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment

Complete physical installation, dressing and connection of fiber and copper communications cables

Provide visual inspection, status reporting, and power cycling services in response to client requests

Install and replacement services for hot-swappable or modular hardware components such as hard drives and power supplies

Deliver selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other experienced team members

Meet client deadlines by completing assigned and scheduled tasks in a timely manner

Review site specific roles defined in detail via supplemental documentation provided at the Data Center

Implement details for specific work assignments, tasks, and procedures that are provided as required

Act as an escalation point for advanced troubleshooting issues

Coordinate with customers to review incoming project needs and provide installation requirements based on space, power, and cooling

Coordinate with onsite facility services to balance and ensure maximum raised floor cooling and airflow efficiencies are deployed

Inspect hardware installation and provide quality assurance reviews

Contribute to the completion of other key initiatives as assigned

Receive, record, and store shipments of equipment and materials for clients and Data Center use

Document work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes

Ensure compliance with business requirements via established Service Level Agreements (SLAs) and other performance indicators (i.e., response time, resolution rate, service quality, client satisfaction) to ensure service levels are met

Walk through the Data Center during shifts, lifting servers and other equipment, working from ladders, running cables, working with hand tools, and testing equipment while completing physical work requirements of the position

Comply with all safety policies, practices, and procedures

Provide security escort services for carriers, service providers, and maintenance technicians

Qualification

Data Center infrastructureTechnical CertificationAdvanced troubleshootingTCP/IP networkingWindows/UNIX/Linux systemsCustomer service skillsQuality standardsSafety complianceProficiency with Microsoft OfficeProficiency with AutoCADProficiency with VisioTeam collaborationCommunication skillsDocumentation skills

Required

High School Diploma or equivalent

Minimum three years of experience with IT and networking systems, with exposure to technical and operations roles, in a Data Center environment or equivalent work experience

Minimum 1 Technical Certification or equivalent work experience

Experience with dynamic Colocation and Managed Services environments

Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits

Advanced understanding of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards

Ability to act with urgency to provide world class customer support

Positive approach to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted

Demonstrated solid understanding of network hardware equipment and TCP/IP networking principles. Proficiency with DCIM principles and applications

Ability to work collaboratively with customers, other team members, and other service providers to plan and execute tasks

Strong customer service skills and ability to maintain good relations with clients and other team members

Excellent verbal and written communication skills

Skilled to work independently and with limited supervision to complete assigned tasks

High standards for quality, organization, and cleanliness with tasks, equipment, and workspaces

Advanced troubleshooting skills to investigate and resolve systems and infrastructure problems

Understanding of Data Center security and audit standards: HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1 and SOC 2

Experience with computer server hardware systems running Windows or UNIX/Linux operating systems

Possess a minimum of one supplemental accreditation from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g., A+), Microsoft (e.g., MCSA, MCSE), Uptime Institute (e.g. AOS)

Strong Proficiency with software tools such as Microsoft Office and Visio and AutoCAD

Ability and willingness to travel regionally

Physical ability to walk jobsites in uneven terrain

Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement

Ability to work at heights preferred

Ability to work all shift schedules 7x24x365

On call rotation as assigned

Respond to off hour emergency calls