ServiceNow · 1 day ago
Senior Business Process Consultant – ServiceNow SPM / Enterprise Architecture
Orlando, FL
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Senior Business Process Consultant will act as a functional and process expert, helping customers translate business requirements into configuration requirements using ServiceNow’s solutions, while driving measurable value and aligning IT with business strategy.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Serve as the process expert for Enterprise Architecture workflows, leveraging ServiceNow EA products with a focus on configuration over customization
Drive EA and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key stakeholders
Lead customer design workshops centered on ServiceNow EA functionality
Guide customer process owners and SMEs in gathering requirements, using ServiceNow standard methods and collateral
Support documentation such as business requirement workbooks for functional solution design
Translate business needs into user stories, acceptance criteria, and testing strategies, while supporting customer review and approval
Advocate for the customer’s needs throughout the engagement
Partner with technical resources to support solution testing, unit testing, and user acceptance testing
Act as a lead member of project teams, ensuring delivery of successful and substantive customer outcomes
Prepare polished, process-focused customer-facing deliverables
Manage multiple complex initiatives simultaneously
Promote continuous improvement in delivery and engagement practices
Support pre-sales activities as needed
Mentor and train peers within ServiceNow delivery and the partner ecosystem
Travel up to 50% annually, based on customer and internal needs
Qualification
Required
Experience leveraging or critically assessing how AI can be integrated into workflows, problem-solving, or decision-making (e.g., AI-powered tools, workflow automation, data-driven insights)
5+ years of consulting experience with complex, global organizations
7+ years of Enterprise Architecture experience as an implementer or in a program support role
Hands-on experience implementing enterprise architecture tools or platforms
Familiarity with Enterprise Architecture frameworks (e.g., TOGAF, IT4IT) and modeling methods (e.g., ArchiMate, BPMN)
Understanding of how EA enables alignment of IT to business strategy
Proven ability to lead customer-facing projects and manage complex technical solutions
Strong knowledge of CSDM, ITOM, and ITAM (preferred)
Familiarity with ServiceNow's SPM products (preferred)
Experience with cloud computing, digital transformation, and modern IT architectures (preferred)
Knowledge of the software development lifecycle (SDLC) and IT operations (a plus)
Demonstrated ability to influence and consult with stakeholders, providing thought leadership and balanced options with pros/cons
Experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories
Excellent communication and facilitation skills, with proficiency in Visio, Word, and PowerPoint
Strong interpersonal skills, cultural awareness, and a customer-centric mindset
Proven team player and collaborator
Preferred
Strong knowledge of CSDM, ITOM, and ITAM (preferred)
Familiarity with ServiceNow's SPM products (preferred)
Experience with cloud computing, digital transformation, and modern IT architectures (preferred)
Knowledge of the software development lifecycle (SDLC) and IT operations (a plus)
ServiceNow Administrator
TOGAF (or equivalent Enterprise Architecture certification)
ITIL v4 (a plus)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase