United Engines ยท 23 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
Entry Level
1+ years expUnited Engines is a company involved in vessel operations, and they are seeking a Customer Service Representative to facilitate communication between various departments and external providers. The role includes answering calls, coordinating vessel requirements, and preparing reports to ensure smooth operations.
Machinery
Responsibilities
Answer incoming phone calls
Attend daily meetings as required
Review traffic for status, accuracy, and report any potential problems to the appropriate department
Assign primary vessel group as required
Confirm trip requirements are met
Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.)
Assist in the facilitating any action plans developed to address a problem
Coordinate horsepower requirements with the Scheduler or Scheduling Manager
Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required)
Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required)
Schedule barges as directed
Send vessel orders as directed
Coordinate fleet departures/arrivals
Calculate and update ETAs on barges in Oasis
Call dock representatives to solicit status for barges prior to arriving port
Tender barges upon arrival in port as required
Document all pertinent trip information and complete reports and written turnover plans for shift relief
Coordinate trip requirements including but not limited to
Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc
Communicate delays to Sales and customers
Monitor heating orders
Ensure appropriate traffic is correctly entered into Oasis
Act as ship agent (cleaning, fueling) when required
Assess all criteria to determine shore tankermen service
Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc
All other duties as assigned
Follow procedures and verbal/written instructions
Organized, detail-oriented and accurate
Self-motivated and multi-task oriented
Strong written and verbal communication skills
Ability to operate standard office equipment such as a personal computer
Identify and review upcoming requirements (orders)
Qualification
Required
Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower
Record events and prepare scheduled reports
Answer incoming phone calls
Attend daily meetings as required
Review traffic for status, accuracy, and report any potential problems to the appropriate department
Assign primary vessel group as required
Confirm trip requirements are met
Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.)
Assist in the facilitating any action plans developed to address a problem
Coordinate horsepower requirements with the Scheduler or Scheduling Manager
Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required)
Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required)
Schedule barges as directed
Send vessel orders as directed
Coordinate fleet departures/arrivals
Calculate and update ETAs on barges in Oasis
Call dock representatives to solicit status for barges prior to arriving port
Tender barges upon arrival in port as required
Document all pertinent trip information and complete reports and written turnover plans for shift relief
Coordinate trip requirements including but not limited to notifying the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc
Communicate delays to Sales and customers
Monitor heating orders
Ensure appropriate traffic is correctly entered into Oasis
Act as ship agent (cleaning, fueling) when required
Assess all criteria to determine shore tankermen service
Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc
All other duties as assigned
Follow procedures and verbal/written instructions
Organized, detail-oriented and accurate
Self-motivated and multi-task oriented
Strong written and verbal communication skills
Ability to operate standard office equipment such as a personal computer
Identify and review upcoming requirements (orders)
High school diploma or formal training required
Preferred
College degree preferred
Prefer minimum 1 year logistics or maritime experience
Company
United Engines
United Engines is a global manufacturer and service provider of transmissions, generators, and diesel and truck engines.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase