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AVERA · 1 day ago

Customer Service Representative

Mitchell, SD

Full-time

Onsite

Entry Level

$20.75/hr - $27.50/hr

1+ years exp

Avera is a healthcare organization focused on providing compassionate service to patients and their families. The Customer Service Representative is responsible for delivering exceptional service to customers and patients, addressing inquiries related to patient billing, insurance information, and payment processing.

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Responsibilities

Provide exceptional service to customer, patients and staff

Answer questions, investigate issues, and solve problems in an efficient and responsive fashion. Customer service is provided via multi line phone systems

Provide accurate and consistent communication of policy and procedures

Problem solve and make appropriate changes to patient billing information

Provide support for other departments with questions and call coverage

Receive insurance and billing information from patients and submits to billing staff

Process patient payments via US Bank portal as directed by patient

Consistently document and report all calls and issues initiated and/or addressed within the customer care department

Provide input to coordinator/manger regarding ways to perform the position functions more effectively

Demonstrate knowledge of Avera Health Financial Assistance and relevant applications. Identify ways to effectively communicate benefits to customers and patients