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Duke University Health System · 1 day ago

Application Analyst - Clinical Informaticist - Level I & II

Durham, NC

Full-time

Onsite

Entry, Mid, Senior Level

1+ years exp

Duke Health is committed to compassionate care and innovation in healthcare technology. The Clinical Informaticist plays a crucial role in implementing and supporting technology solutions for patient care, including the Maestro Care electronic health record, while collaborating with clinical users and technical teams.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Obtain and maintain Epic certification and/or proficiency as defined by management which may include a combination of virtual classroom instruction, self-directed learning, project assignments, and competency exams within the defined timeline

Provide both business and after hours (nights and weekends) support for clinical system issues, including troubleshooting and coaching users on user level preferences/ configuration. Ensures timely resolution and clear communication with users

Guide users through incident reporting and service request processes, ensuring accurate documentation and follow-up

Monitor user feedback to identify recurring issues and escalate appropriately

Leads design sessions with users, management, and Maestro Care applications staff to review problem, identify solution options, and determine best solution recommendation. Recommend areas for process improvement. Facilitates development of SBARs and use of clinical IT governance committees to get requests approved and prioritized

Participates in data collection and analysis to determine effectiveness of system changes. Interprets and analyzes systems, data, and information with supervision

Implements change management plans to keep stakeholders, users, and leadership informed/supportive of key projects, optimization efforts, and upgrades

Participates in planning and providing customer updates to Super-User groups in collaboration with the informatics educators

Collaborates with informatics educators on the clinical workflows and associated training needs for clinical users related to orientation, system revisions, and system upgrades

Implements applications, tools, processes, and structures that assist end users with the management of data in their clinical or business unit

Designs solutions to support best practice, patient safety, usability principles, and alignment with regulatory and accreditation standards. Remains cognizant of security protocols, confidentiality, privacy concerns, and access issues in system design, implementation, and support of users

Participates in Nova Note review for Maestro Care releases/updates/upgrades to determine impact to clinicians and workflows

Serves on committees, task forces, learning from defects, root cause analysis, and other work groups related to clinical information systems and documentation

Makes oral and written presentations to project teams and management

Updates user, operational, and department documentation including downtime procedures

Coordinates and operationalizes simple to moderately complex projects with supervision

Perform other related duties incidental to the work described herein

Perform in-depth analysis of user department workflows, data collection, report specification details, and other complex issues associated with Epic and other clinical software as they relate to system design and solution decisions

Provides detailed specifications describing functions to be automated

Develops and implements change management plans to keep stakeholders, users, and leadership informed/supportive of key projects, optimization efforts, and upgrades

Chairs committees, task forces, and other work groups related to clinical information systems and documentation

Coordinates and operationalizes simple to complex projects with direction

Develops, evaluates, and documents user, operational and department documentation including downtime procedures

Leads process improvement initiatives in targeted areas

Ensure requests for changes follow the appropriate process for approval and prioritization by Stakeholder Groups (SHGs). Represent clinical user needs in governance and design discussions, ensuring solutions align with workflow and usability standards

Mentors others in the analysis of workflows, development of specifications, and design of solutions to problems

Applies best practices and evidence-based practice to clinical information systems

Serve as chair or co-chair of key governance groups or SHGs. Leads other committees and task forces

Makes oral and written presentations to project teams, management, other departments, and senior leadership

Direct and coordinate complex projects with minimal guidance

Identifies and implements areas for process, workflow, and procedural improvements

Collects data before and after system changes to analyze and evaluate the effectiveness

Precepts informatics nurses and graduate students in informatics. Serves as professional role model to others

Qualification

Epic certificationClinical informatics knowledgeData analysisChange managementInformation technology applicationsProject management principlesCustomer service skillsDocumentation skillsCommunication skillsProblem-solving skills

Required

Requires a bachelor's degree in related clinical or technical related field, or four years of equivalent informatics/technical experience required

Level 1: A minimum of one year of related experience is required, with a strong recommendation for inpatient and clinical experience

Level 2: A minimum of three years of related experience is required, with a strong recommendation for inpatient and clinical experience

Level 3: A minimum of five years of related experience is required, with a strong recommendation for inpatient and clinical experience

If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels

Knowledge of standards and scope of clinical informatics

Rapidly learns, uses, and supports new software programs

Strong customer service skills with ability to communicate technical concepts in user-friendly language to all levels of users

Remains calm and effective under pressure, prioritizing urgent support needs

Proficiency in documenting issues and solutions for knowledge sharing and continuous improvement

Ability to translate business or clinical processes into requirements for a technical solution

Promotes change in a positive manner that supports all employees

Independently seeks out resources and solves complex problems even under stressful and/or crisis situations

Applies knowledge of adult learning theory

Organizes multiple work streams, prioritizes work efforts, and remains focused

Prepares and deliver reports and presentations

Preferred

A master's degree in health informatics is preferred

Prefer certification as an Informatics Nurse (NI-BC) by the American Nurses Credentialing Center, CPHIMS by HIMSS, or other relevant/qualified certification

Strongly prefer Epic Clinician Builder certification/proficiency

Company

Duke University Health System

Glassdoor3.7

World-class academic and health care system

Founded in 1925

Durham, North Carolina, USA

10001+ employees

http://dukemedicine.org

H1B Sponsorship

Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (30)

2023 (17)

2022 (24)

2021 (12)

2020 (10)