NEOGOV · 23 hours ago
Child Support Specialist III -Promotional
Santa Rosa, CA
Full-time
Onsite
Entry, Mid Level
$76K/yr - $93K/yr
1+ years expNEOGOV is seeking a Child Support Specialist III for the County of Sonoma's Department of Child Support Services. The role involves training and mentoring junior staff, processing legal documents, and providing customer service to case participants while implementing process improvements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Processing legal documents and payments
Preparing court orders, child support forms, letters, and other correspondence
Preparing files for attorneys and attending court with attorneys
Providing excellent customer service to case participants and stakeholders by resolving issues and complaints as they arise
Interviewing case participants
Negotiating with private counsel and parents (case participants)
Creating written procedures and implementing process improvements
Qualification
Required
Currently a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee
One year of full-time experience as a Child Support Officer II with Sonoma County or equivalent position in another county
Academic course work which relates to the knowledge and abilities listed, including courses in investigation, interviewing, paralegal or legal assistant and social and behavioral sciences
Possession of a valid California Driver's License
Ability to speak, read and write Spanish fluently may be required for certain job assignments
Excellent organizational skills
Strong attention to detail
Negotiation and interviewing skills
Proficiency in Microsoft Office and Adobe
Effective communication skills both written and verbal
Proven ability to gather and analyze data and create reports
Ability to remain calm to assist individuals who may be uncooperative, confused, and frustrated
Benefits
Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit).
Retirement: Fully integrated with Social Security.
IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.
Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
Student Loan Debt Relief: County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.
Plus, excellent dental, vision, disability, life insurance, professional development, and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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