ABM Industries · 2 weeks ago
Operational Analyst
Boston, MA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yrABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. The Operational Analyst is responsible for managing account KPIs and SLAs through data analysis, providing insights to clients and stakeholders, and driving operational efficiency.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
KPI and SLA Management: Monitor and analyze account KPIs and SLAs to ensure compliance and identify areas for improvement. Establish benchmarks, track performance, and provide regular reports to clients and internal stakeholders
Data Analysis: Utilize CMMS and other relevant systems to collect and analyze operational data. Identify trends, patterns, and anomalies to uncover insights and opportunities for process improvement, cost reduction, and enhanced service delivery
Reporting and Communication: Prepare and present reports, dashboards, and presentations to effectively communicate operational performance, trends, and recommendations to clients and internal teams. Ensure accurate and timely delivery of reports according to agreed-upon schedules
Process Optimization: Collaborate with cross-functional teams to identify and implement process improvements based on data analysis and best practices. Streamline workflows, reduce operational inefficiencies, and enhance overall performance
Continuous Improvement: Proactively identify opportunities for operational excellence and drive initiatives to enhance productivity, quality, and customer satisfaction. Leverage data analysis to identify root causes of issues and develop actionable solutions
Client Relationship Management: Act as a primary point of contact for clients regarding operational performance and analysis. Foster positive relationships, address concerns, and provide exceptional customer service to ensure client satisfaction
Systems Enhancement: Collaborate with IT and other relevant teams to enhance the functionality and usability of CMMS and other systems. Provide input and feedback on system enhancements, upgrades, and integrations to support data analysis and reporting needs
Training and Support: Develop training materials and provide support to internal teams on data collection, analysis, and reporting processes. Ensure proper use of systems and adherence to data governance policies
Industry Research: Stay updated on industry trends, best practices, and emerging technologies related to operational analysis and data management. Share insights and knowledge with the team to drive continuous improvement
Documentation and Documentation: Maintain accurate documentation of processes, methodologies, and analysis techniques. Create and maintain standard operating procedures (SOPs) to ensure consistency and efficiency in operational analysis and reporting
Qualification
Required
Bachelor's degree in business administration, Operations Management, Data Analytics, or a related field
Proven experience in operational analysis, preferably in a facilities management or related industry
Strong analytical and problem-solving skills, with the ability to collect, interpret, and synthesize complex data
Proficiency in using CMMS and other data management systems
Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical audiences
Strong attention to detail and ability to work with large data sets
Ability to collaborate and work effectively with cross-functional teams and stakeholders at all levels
Proactive mindset with a focus on continuous improvement and driving operational excellence
Knowledge of key performance metrics and service level agreements in the facilities management industry
Proficiency in Microsoft Excel, PowerPoint, and other relevant software applications
Preferred
Advanced degree or relevant certifications are a plus
Knowledge of data visualization tools is a plus
Benefits
ABM offers a comprehensive benefits package.
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
Founded in 1909
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-06
The Motley Fool
2025-12-19
Private Equity Wire
2025-12-19
Company data provided by crunchbase