USAJOBS · 1 day ago
Program Analyst - Credentialing and Privileging Unit (O-5 Billet) Non-Supervisory
Washington, District of Columbia, USA
Full-time
Onsite
Mid Level
3+ years expUSAJOBS is seeking a Program Analyst for the Credentialing and Privileging Unit within the ICE Health Service Corps. The role involves overseeing credentialing programs, providing technical support, conducting data analysis, ensuring regulatory compliance, and assisting with administrative functions.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Credentialing Program Management: Develop, deliver, manage, and maintain credentialing information systems and credentialing programs (e.g., peer reviews, reappointments, data analysis, policy, and standard operating procedures) for federal civil service, U.S. Public Health Service, contract staff assigned to IHSC, and off-site providers
Technical Systems Support and Administration: Serve as the primary point of contact for technical support related to credentialing and privileging system. Administer and maintain SharePoint sites for credentialing and privileging document management, workflow automation, and collaboration within IHSC. Develop, configure, and maintain ServiceNow workflows and ticketing systems to support credentialing processes, track requests, and resolve user issues. Utilize Microsoft Teams for communication, file sharing, and virtual collaboration across the unit and with external stakeholders
Data Analysis and Reporting: Collect, analyze, and interpret data to identify trends, gaps, and areas for improvement in credentialing processes within ICPU. Use Microsoft Excel and other MS Suite tools to generate reports, dashboards, and visual representations of data for stakeholders and decision-makers. Present findings and recommendations to leadership to support data-driven decision-making
Policy and Process Involvement: Analyze and evaluate existing programs, policies, and procedures to improve efficiency and effectiveness. Develop and implement strategies for process improvement, leveraging technical tools to automate routine tasks and enhance workflow efficiency. Monitor implementation of changes to ensure desired outcomes are achieved
Quality Assurance and Compliance: Conduct quality management reviews and audits to ensure adherence to policy, standards, and guidelines. Investigate and research information as needed to support compliance and continuous improvement
User Training and Support: Provide training and technical support to IHSC staff on the use of SharePoint, ServiceNow, Teams, and other technical systems relevant to credentialing and privileging. Develop user guides, FAQs, and other resources to facilitate effective system use
Unit Leadership and Operational Support: Serve as the designated Purchase Card Holder for the Division of Administration, making authorized purchases in compliance with DHS and ICE policies. Maintain accurate records and documentation for all transactions, ensuring adherence to federal acquisition regulations and internal controls. Complete required training, monitor card usage for compliance, and support audits or reviews related to purchase card activities. Collaborate with unit leadership to address operational needs, resolve challenges, and support strategic initiatives. Contribute to the development, review, and implementation of unit policies, procedures, and standards. Participate in leadership meetings, provide input on operational planning, and assist with decision-making processes
Other Duties as Assigned: Support the ICPU and IHSC with additional administrative, analytical, or technical support-related tasks as required
Qualification
Required
Qualifying degree from the U.S. Public Health Service officers category and at least three years of professional experience relevant to the Officers category
Minimum of three years experience in data analytics, management, administration, or program evaluation
Demonstrated experience with SharePoint site administration, document management, and workflow automation
Proficiency in Microsoft Office Suite, including advanced skills in Excel, Teams, Project, and Visio
Experience with ServiceNow or similar technical service management platforms for workflow automation and user support
Ability to analyze data accurately, produce reports, and develop actionable recommendations
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to collaborate effectively with internal and external stakeholders, including technical and clinical personnel
Ability to exercise a high degree of independence, initiative, judgment, and follow-through on a broad range of sensitive, complex administrative and technical support tasks
Openness to change and rapid adaptation to new information, technologies, and unexpected obstacles
Demonstrated ability to maintain confidentiality and exercise good judgment and discretion in handling and disseminating information
Consistently prioritize exceptional customer service and excel in all forms of interpersonal communication
Maintains BLS for Healthcare Providers certification through the American Heart Association or the American Red Cross
Benefits
Relocation expenses reimbursed: Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
A career with the U.S. government provides employees with a comprehensive benefits package.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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