AMEX Healthcare ยท 1 day ago
Senior Manager-US Consumer, Proprietary Product Digital Customer Experience
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yrAmerican Express is a company with a long history of innovation and a commitment to customer service. They are seeking a Senior Manager to lead the design and execution of digital customer experiences for proprietary products, focusing on enhancing the Amex Mobile App and Web experiences.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products
Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives
Serve as the Digital Product voice on delivering best-in-class customer experiences
Design and deliver reporting for the enterprise to track Digital Customer Experience results
Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies
Lead one direct report and contribute to high-performing team culture
Qualification
Required
Strong digital product development skills and understanding of mobile and web experiences; product management experience a plus
Solutions-oriented, strategic and creative thinker with attention to detail
Demonstrated strength in building relationships & collaborating cross-functionally with technology & business teams to drive results
Ability to stay calm under pressure and flexible amidst change
Strong verbal and written communications skills and comfort interaction with all levels of the organization
Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results
Team player & leader with a passion to create the best customer experience for our Card Members
Passion for innovation and evolution of mobile/web products, AI, and consumer trends
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase