The Home Depot ยท 1 day ago
Customer Service Consultant - Houston, TX - $19.25/hr (Hybrid)
Houston, TX
Full-time
Hybrid
Entry Level
$19.25/hr - $19.25/hr
2+ years expThe Home Depot is a leading home improvement retailer, and they are seeking a Customer Service Consultant to provide quality and professional customer service. This role involves creating an effortless customer experience by answering questions about products, orders, and services, while ensuring customer satisfaction through effective communication and problem-solving.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc
Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
2 years of work experience
Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer
Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment
Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations
Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company
Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot
Comfortable with making decisions independently
Preferred
College Degree preferred
3 or more years of customer service or retail sales experience is preferred
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
H1B Sponsorship
The Home Depot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
Digital Commerce 360
2026-01-07
TradingView
2025-12-31
Company data provided by crunchbase