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TEKsystems · 1 day ago

PC Technician

Vicksburg, MS

Contract

Onsite

Mid Level

$20/hr - $30/hr

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The PC Technician role involves providing second-tier support to end-users for PC, server, and mainframe applications and hardware, including troubleshooting and resolving technical issues.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications and hardware

Offer support with problems that the first-tier of help desk support is unable to resolve

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulate or recreate user problems to resolve operating difficulties

Recommend systems modifications to reduce user problems

Maintain currency and high level of technical skill in field of expertise

Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages

Install and test personal computers, printers, and other peripherals

Configure operating system, load shrink-wrap programs and other application software programs

Troubleshoot printer, computer, and peripheral incidents

Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software

Qualification

Windows 10Windows 7TroubleshootingTechnical supportActive directoryOffice 365Ticketing systemCustomer serviceDesktop hardwareHelp desk supportPrintersImagingInstallationDeploymentHardware installationWorkstation