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General Dynamics Land Systems · 1 day ago

Summer Intern - Information Technology - Desktop Support

Sterling Heights, MI

Internship

Onsite

Intern

Start in 2026 Summer

General Dynamics Land Systems is a global aerospace and defense company providing engineering and manufacturing capabilities for military vehicles. The Desktop Support Intern will assist with scheduling, imaging, installing software, and deploying new PCs, while also troubleshooting hardware and software issues to ensure user functionality.

AerospaceManufacturingMilitary

Responsibilities

Schedule, image, install software, test and deploy new PCs to users

Reclaim prior equipment, update documentation and assist with disposal process

Troubleshoot hardware at point of install to ensure user is able to perform duties

Investigate and resolve desktop operating system and software issues

Communicate with users and management about PC Refresh schedule and status

Investigate and resolve network printing issues

Qualification

Bachelor's DegreeHardware TroubleshootingPC Internal ComponentsOperating Systems KnowledgeA+ CertificationMicrosoft MC CertificationNetwork PrintersDell Equipment SupportAnalytical SkillsCustomer Service OrientationTechnical DocumentationInterpersonal SkillsCommunication Skills

Required

Must be pursuing a Bachelor's Degree in a technical field in Computer Science, Computer Engineering or related Technical Discipline

Technical knowledge of hardware, including desktops, laptops, tablets, and workstations

Technical knowledge of PC internal components, including drives, cards, memory upgrades

Technical familiarity with network printers & printer management

Hands-on hardware troubleshooting experience

Equipment support experience with Dell, EMC, Cisco, etc

Working technical knowledge of current protocols, operating systems, and standards

Ability to operate tools, components, and peripheral accessories

Able to read and understand technical manuals, procedural documentation, and OEM guides

Ability to investigate PC and software issues

Effective interpersonal skills and relationship-building skills

Written and oral communication skills

Ability to present ideas in a clear and concise manner

Analytical and problem-solving abilities, with attention to detail

A strong customer-service orientation

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components

Lifting and transporting of heavy to moderately heavy objects, such as computers, workstations, monitors, and peripherals

Flexibility to work above and below desk height and on a ladder

Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume

Bending, kneeling, standing, walking, lifting

Preferred

Certifications such as A+ or Microsoft MC a bonus

Benefits

Healthcare including medical, dental, vision.

Competitive base pay.

401k Match (6%).

Hybrid work schedule may be available.

9-80 Work Schedule (This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off).

Onsite Cafeteria, remodeled with new equipment Fitness Center, and Outdoor fitness track

Company

General Dynamics Land Systems

Glassdoor3.5

GDLS specializes in the design, development, production, support, and enhancement of tracked and wheeled military vehicles. It is a sub-organization of General Dynamics.

Founded in 1982