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Chicago Housing Authority · 22 hours ago

Program Analyst

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

The Chicago Housing Authority is seeking a Program Analyst to evaluate and enhance the operational, financial, and compliance performance of the LevelUp program. This role involves data analysis, performance monitoring, and collaboration with cross-functional teams to ensure program integrity and compliance with HUD regulations.

Real Estate

Responsibilities

Review enrollment packets and determine eligibility for enrollment in the LevelUp program

Create new participant records of LevelUp participants into the TAAG case management system

Design and update training materials for LevelUp staff. Examine current processes, reports, and tracking systems to ensure alignment with HUD and CHA guidelines and procedures

Facilitate onboarding, ongoing technical assistance and training sessions for LevelUp staff to support consistent program delivery and compliance

Coordinate and track key LevelUp program milestones including enrollments, extensions, interims, and exits

Train and support new LevelUp coaches while serving as a liaison to HCV staff to ensure consistent guidance, support, and adherence to program guidelines and procedures

Review participant packets for compliance and process them in Yardi or forward to HCV contractor as required

Reconcile annual progress addendums and collaborate with cross-functional teams (e.g., IT, HCV, Property Management) to ensure HUD compliance

Conduct regular audits of LevelUp savings accounts to verify pay point submissions and support documentation for compliance with program requirements; prepare and distribute annual LevelUp savings statements

Analyze program data and trends to identify bottlenecks or areas for improvement with the existing enrollment process

Develop and maintain dashboards and program reports to track pay points, KPIs, and participant outcomes

Conduct quantitative and qualitative analysis of LevelUp participant activity and goal achievement

Support the development of annual program budgets and forecasts in collaboration with department leadership

Review and process interim and grant requests; maintain accurate financial and audit documentation

Track and reconcile grant funds and interim withdrawals; ensure alignment with program budgets

Conduct quality control reviews and internal audits

Manage caseload assignments, data corrections, and deletions in TAAG

Monitor and maintain the corrections log; resolve issues identified during packet reviews and audits

Collaborate with internal departments and external partners to improve data quality, systems (e.g. Yardi, TAAG) and reporting accuracy

Lead business process reviews and recommend optimization strategies

Prepare and submit quarterly reports (e.g., VMS, pay points, narrative reports)

Maintain accurate SharePoint records for exits over-income removals, End of Participations, and related program changes

Develop and maintain an annual process to notify participants of their escrow balance to meet HUD standards

Support LevelUp Coaches in creating linkages between the Program Coordinating Committee and other community resources

Stay abreast of new FSS innovations and HUD program requirements and regulations

Provide telephone and email support to LevelUp coaches and program participants

Analyze on-going program effectiveness and make recommendations for modification of policies and procedures to achieve greater program efficiency

Research relevant public and social service agencies and private businesses offering services for LevelUp participants

Travel off-site for training, events, and meetings. Represent the LevelUp program in internal and external meetings, presentations, and audits

Review and update internal and external processes and procedures

Perform other duties as needed to support departmental operations and strategic goals

This position requires working hours outside of CHA’s established hours of 8:30am – 5:00pm, Monday-Friday, including evenings or weekends as needed

This position is eligible for teleworking up to two days per week following successful completion of the 90-day probationary period

Qualification

Data analysisBudget trackingHUD regulationsMicrosoft ExcelData visualization toolsTrainingSupportCommunication skillsOrganizational skillsAttention to detail

Required

Bachelor's degree in Business Administration, Finance, or a related field

Minimum of five years of related work experience in data analysis, quality control and compliance, finance, or auditing

A combination of education and related work experience will be considered

Experience with budget tracking and internal procurement processes

Proficiency in Microsoft Excel (pivot tables, formulas), Word, PowerPoint, and SharePoint

Proven ability to master new software

Advanced communication skills

Analytical and organizational skills

Demonstrate ability to train and support staff

Facilitate meetings and present findings to internal and external stakeholders

Ability to work independently, manage multiple priorities, and meet deadlines

Strong attention to detail

Ability to work effectively with minimal supervision

Preferred

Experience with data visualization tools (e.g., Power BI, Tableau)

Knowledge of HUD regulations, Family Self-Sufficiency programs, and housing systems (e.g., Yardi)

Benefits

Vacation, Sick and Personal, competitive PTO package

Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance

Short-Term and Long-Term Disability Insurance

Long-Term Care Insurance

Pet Insurance

Parking Transit

Prepaid Legal Services

Brightstar 529 College Savings Plan

Identity Theft Protection

Hospital Indemnity Insurance

Voluntary Critical Illness Insurance

Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match

Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago

Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.