TEKsystems · 22 hours ago
Client Services Call Center Agent
Pittston, PA
Contract
Onsite
Entry, Mid Level
$19/hr - $19/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking a Client Services Call Center Agent to maintain service standards and provide prompt service, focusing on customer relationships and account management.
Information Technology
Responsibilities
Maintaining industry leading service standards by providing prompt service and one call resolution
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company
Most calls will be from current clients who have questions about their policy in regards to:
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads
Qualification
Required
Maintaining industry leading service standards by providing prompt service and one call resolution
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company
Most calls will be from current clients who have questions about their policy in regards to: Requested changes or updates to their accounts, Grow existing client relationships, Saving cancel requests, Setting up autopay, Timely entry of all inbound leads
Call center
Customer service
Microsoft office
Insurance
Salesforce
Problem management
Problem solving
Multitasking
Communication and writing skills
Data entry
Strong computer skills: CRMs, Dual monitors, phone systems
Call Center - 2+ years
High emotional intelligence and patience
Strong problem-solving and multitasking abilities
Reliable attendance and commitment to quality service
Comfortable with digital tools and data entry
Professional demeanor and team-oriented mindset
Ability to build rapport quickly and handle diverse customer needs
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase