Jobs via Dice ยท 1 day ago
Product Manager Sales & Support Technology (Generative AI / Agentic AI)
San Jose, CA
Full-time
Onsite
Senior Level
7+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, iTech US, Inc., is seeking a dynamic and experienced Product Manager to focus on Sales and Support technology, leveraging Generative AI to enhance customer experience and drive business growth.
Computer Software
Responsibilities
Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions
Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning
Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders
Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies
Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation
Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions
Leverage Generative AI / Agentic AI technologies to develop innovative solutions that enhance sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency
Qualification
Required
10+ Years of Experience
Minimum of 7 years of product management experience, with a focus on Sales and Support technologies
Proven track record of successfully launching and managing products
Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain
Excellent analytical and problem-solving skills
Ability to interpret complex data and make data-driven decisions
Strong verbal and written communication skills
Ability to effectively communicate with technical and non-technical stakeholders
Demonstrated leadership skills with the ability to influence and inspire cross-functional teams
Strong project management skills and attention to detail
At least a bachelor's degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field
Preferred
Experience with AI/ML frameworks and tools is highly desirable
Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable
Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase