Integration Technologies Inc. · 2 days ago
IT Assistant / IT Operations Coordinator
Irvine, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrIntegration Technologies Inc. is seeking a detail-oriented IT Assistant to manage daily IT operations at their Irvine location. The role involves overseeing the IT ticketing system, coordinating field technicians’ schedules, and providing basic IT support as needed.
Information Technology & Services
Responsibilities
Manage and monitor the IT ticketing system, ensuring tickets are logged, prioritized, assigned, and resolved in a timely manner
Assign tickets to appropriate technicians based on workload, skill set, and urgency
Track time entries for field technicians and ensure accurate documentation of work performed
Coordinate and manage technicians’ calendars, schedules, and daily work assignments
Serve as a point of contact between the IT team, field technicians, and internal stakeholders
Follow up on open tickets and ensure service-level expectations are met
Maintain accurate records, reports, and metrics related to tickets, time tracking, and technician productivity
Assist with basic IT tasks such as troubleshooting, documentation, and user support as needed
Support IT management with administrative and operational tasks
Qualification
Required
Basic background in IT support or related technical field
Experience working with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice, or similar)
Strong organizational and time-management skills
Ability to multitask and manage competing priorities
Comfortable coordinating schedules and communicating with multiple technicians
Proficient in Microsoft Office or Google Workspace (Excel/Sheets, Outlook/Calendar, etc.)
Strong communication and interpersonal skills
Attention to detail and accuracy in tracking time and assignments
Preferred
Previous experience in IT operations, dispatching, or technical coordination
Familiarity with time-tracking systems and reporting
Understanding of basic networking, hardware, and software support concepts
Benefits
Paid Time-Off
Performance Bonus
Vehicle Allowance
Professional Development
401K
Medical insurance
Company
Integration Technologies Inc.
Integration Technologies' team of system engineers consistently delivers top-tier integration services for our clients' homes and offices.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase