Stryker · 1 day ago
Senior Technical Support Engineer (Hybrid)
Fort Wayne, IN
Full-time
Hybrid
Mid, Senior Level
2+ years expStryker is an award-winning company recognized as one of the World’s Best Workplaces by Fortune Magazine. As a Senior Technical Support Engineer, you will ensure Stryker’s Vocera solutions are effectively deployed, providing excellent customer service and managing technical challenges in a collaborative environment.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
You will document and manage customer issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
You will collaborate within the company, escalating issues and engaging others to solve hard problems
You will report product defects and enhancement requests
Identify and advocate product supportability requirements
Qualification
Required
BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
Minimum 2 years experience in customer technical support role working in a hosted application
Ability to travel (10%) and be available for late shift or on-call as needed
Preferred
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
Familiarity with Linux service and performance troubleshooting is a plus
Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
Familiarity with log analysis, correlating multiple log types for deep dive analysis
Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Basic understanding of authentication protocols such as LDAP and 802.1x
Understanding of relational database systems and SQL scripting
Benefits
Bonuses
Healthcare
Insurance benefits
Retirement programs
Wellness programs
Service and performance awards
12 paid holidays annually
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase