TEKsystems · 3 days ago
Service Desk Technician
Westerville, OH
Full-time
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Service Desk Technician provides front-line support for customer technical issues, focusing on troubleshooting and ensuring timely resolution while delivering excellent customer service.
Information Technology
Responsibilities
Respond to customer inquiries by phone, chat, and self‑service ticket submissions
Gather details, document issues, and perform initial troubleshooting steps
Manage an individual ticket queue and ensure timely follow‑up and resolution
Maintain accurate and complete records of all support interactions
Stay up to date on products, services, and procedures through training and documentation
Provide excellent customer service and maintain a professional, helpful demeanor
Qualification
Required
Strong customer service and communication skills
Experience in phone‑based or email‑based support environments is a plus
Familiarity with ticketing systems and basic computer applications
Ability to work independently, manage time effectively, and prioritize tasks
One to two years of relevant experience or a combination of education and experience
Flexibility in scheduling when needed
Preferred
IT support experience
Certifications such as A+ (preferred but not required)
Experience in a contact center or service desk environment
History working with Windows‑based systems
IT‑related education or coursework
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase