ADP · 1 week ago
Retirement Service Representative (FINRA LICENSE REQUIRED)
El Paso, TX
Full-time
Onsite
Entry Level
$16.35/hr - $33.17/hr
1+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. The Retirement Services Representative is responsible for providing exceptional service to employees of ADP's clients, educating them on retirement and financial planning resources, and ensuring high levels of employee satisfaction.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Educates employees on account information, plan benefits, plan resources and tools such as Financial Wellness, Mobile, Retirement Savings Calculator, and Investment Product information enabling employees to make informed financial and investment decisions
Firm understanding and education on mutual funds, rates or return, personal rates or return, market timing restrictions, self-directed brokerage accounts on enrollment calls and any investment related calls enabling employees to make informed financial and investment decisions
Educate employees on distribution options available to them when transitioning employers or commencing retirement, and presents the American Century Investments Rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans
Drive high levels of employee satisfaction through exceptional call quality interactions, leading to stronger employee satisfaction and client retention
Maintain full working knowledge of desktop tools such as CRM system, Plan Sponsor and Participant website, Cimplicity, and workflow system
Proactively troubleshoot and probe to resolve employee issues, again requiring full working knowledge of the recordkeeping platform and business processes that support it
Adhere to daily schedule and support high call volumes of inbound calls. Flexibility to maintain increase of daily phone time during peak times (which can be unplanned and impacted by market fluctuations)
Educate employees on distribution options available to them when transitioning employers or commencing retirement rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed
Qualification
Required
FINRA Series 6 and 63 securities licenses and Securities Industry Essentials (can be obtained after being hired into the role)
1+ year of Client Service/Customer Service or Finance/Banking experience
Strong and proven communication skills
You must be available to work an 8 hour shift between the hours of 8am - 9pm EST
A college degree is great but not required. What is more important is having the skills to do the job
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact
Preferred
Bachelor's degree preferred, or equivalent of experience and education
FINRA Series 6 and 63 securities licenses and Securities Industry Essentials
This is a non-exempt/hourly position, willingness to work overtime and varied day-time shifts will be necessary
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase