Thermo Fisher Scientific · 1 day ago
Asset Management Process Manager
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
3+ years expThermo Fisher Scientific is a leader in scientific services, and they are seeking an Asset Management Process Manager for their Instrument and Enterprise Services division. This role involves managing asset management processes, ensuring customer satisfaction, and maintaining effective relationships with clients and vendors to support account growth and profitability.
Research
Responsibilities
Conduct account/site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff
Support in management, completion and presentation of contract Statement of Work, as related to individual account specific contract renewals
Responsible for customer satisfaction and loyalty, using Customer Allegiance Score (CAS) survey results
Support the development of quarterly business reviews for managed accounts, attend and present in lead role during meetings
Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability
Support action plans and tracking mechanisms to drive continuous improvement
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools
Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information
Support customer concern and problem resolution at account as needed
Monitor all service activities and issues to include, timeliness, accuracy, and quality of the event
Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness
Adhere to all Thermo Fisher and customer security and safety procedures
Support opportunities to identify and use other Thermo Fisher products and services
Participate in PPI project teams as assigned to improve business performance
Other appropriate duties as assigned by Thermo Fisher management
Travel to multiple client locations as applicable to support account needs (- Onsite Support for other sites - Implementation Support - Customer Service - Contract Mgmt - Vendor Administration)
Qualification
Required
Based out of Boston/ Cambridge
Required to travel to Rhode Island site at least once per week
Bachelor's degree or equivalent experience preferred
3-5 years of Industry experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field
3 years of previous account and/or project management experience preferred
Preferred Lab operations, field service experience (technical) or strong service knowledge
Proficiency with Microsoft Word, Excel, PowerPoint
Experienced in achieving customer loyalty and growing customer base
Self-starter with strong bias for action; able to get results
Builds customer allegiance and strong, professional client relationships
Effective open communication skills (both verbal and written)
Analytical review and reporting capabilities
Effective problem solving, work independently and proactively to resolve customer issues
Excellent time management and ability to prioritize work based on business and client needs
Ability to make commitments, track and communicate progress, and follow through until completion
Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement
Preferred
Bachelor's degree or equivalent experience preferred
3 years of previous account and/or project management experience preferred
Preferred Lab operations, field service experience (technical) or strong service knowledge
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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