Apply on Employer Site

Five Star Breaktime Solutions · 2 days ago

Customer Success Manager (Shreveport, LA)

Shreveport, LA

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

3+ years exp

Five Star Breaktime Solutions is seeking a Customer Success Manager to build strong client partnerships and ensure exceptional customer experiences. This role focuses on client retention, satisfaction, and organic growth through proactive relationship management and collaboration with operational teams.

Food and BeverageManufacturing

Responsibilities

Develop and maintain long-term customer relationships through consistent communication and on-site visits

Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally

Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency

Identify opportunities to expand relationships by introducing additional Five Star services and solutions

Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives

Conduct regular client site visits to ensure company standards and contractual commitments are met

Document all client interactions, feedback, and action items accurately and share updates with division management

Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel

Promote and uphold Five Star's values - Discipline, Leadership, Integrity, and Community - in every customer interaction

Qualification

Customer success managementAccount managementClient relationship buildingMicrosoft Office SuiteMulti-taskingInterpersonal skillsCommunication skillsProblem-solving skillsPresentation skillsWork independently

Required

Bachelor's degree in business, Marketing, or a related field preferred; equivalent experience considered

Minimum of 3 years of experience in customer success, account management, or sales, ideally within a service-oriented industry

Proven track record of achieving client satisfaction, retention, and revenue growth goals

Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Ability to work independently, handle multiple priorities, and operate with a sense of urgency

Willingness to travel regionally and stay overnight as required

Benefits

Quarterly Retention Bonus: Up to $8,000 annually based on customer retention (96-100%)

Pricing incentive up to 2.25% of unit revenue growth above CPI goals (uncapped potential)

Micro Market conversion bonuses ($200-$400 per installation)

RFP/Rebid commissions up to 2% on retained accounts

Water program and ATM installation incentives

Weekly allowance between $108-$132 based on MPG

Up to $3,200 annual vehicle maintenance reimbursement (to include insurance reimbursement)

Additional $0.10/mile reimbursement for business miles over 15,000

Comprehensive health, dental, and vision insurance

401(k) with company match, paid time off, and holidays

A collaborative, growth-driven culture that rewards initiative and results

Company

Five Star Breaktime Solutions

Five Star Breaktime Solutions, headquartered in Chattanooga, TN, is the Southeast’s premier on-site food and beverage solution provider to employers and other commercial, institutional, and educational locations.

Founded in 1993

Chattanooga, Tennessee, USA

1001-5000 employees