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Schindler Group · 1 day ago

Sales Account Manager EI

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Schindler Group is a company that enhances the quality of urban life through their elevators and escalators. They are seeking a Sales Account Manager EI to build and manage client relationships, drive sales opportunities, and ensure customer satisfaction in a designated territory.

ConstructionIndustrialInfrastructureManufacturing

Responsibilities

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments

Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives

Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery

Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers

Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision

Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures

Qualification

B2B sales experienceCustomer Account ManagementNegotiation & StrategySales & Closing SkillsMicrosoft Office proficiencySAP experienceEffective communicationLeadershipTime managementProblem-solvingCustomer-focused mindset

Required

Bachelor's degree with 2+ years of B2B sales experience in the elevator or related industry

Effective presentation skills and proficiency in Microsoft Office applications

Strong communication, negotiation, objection handling and closing skills with a proven sales track record

Ability to empathize, listen and connect with people to form outstanding customer relationships

Excellent time management, organizational skills, and problem-solving abilities

Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler's values

Experience with SAP and a results-driven mindset to thrive in a competitive sales environment

Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions

Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation

Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers' needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations

Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers' needs and introducing new services and technology

Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives

Leadership: ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track of collaborating with Field Superintendents and technicians with quality improvement processes