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Peraton · 1 day ago

IT Technical Support Technician (1:00 PM - 10:00 PM)

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$51K/yr - $82K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an experienced IT Technical Support Technician to support the City of Irvine & Police Department with day-to-day operations.

Information TechnologyRobotics

No H1B

U.S. Citizen Only

Responsibilities

Provides expert and second tier technical support and analysis to field engineers and technicians

Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems

Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements

Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX

Provides training to customers

Travel is frequent and work is generally performed at the customer site

Partners with developers and engineers to reduce reoccurring incidents

Answers questions about installation, operation, configuration, customization and usage of designated systems and services

Qualification

Technical support experienceTroubleshooting skillsNetworking conceptsMicrosoft technologiesIT service management toolsCustomer service skillsTraining skillsConferencing platformsHands-on installation experienceWork under pressure

Required

High School Diploma and 5 years of experience

U.S. citizenship or permanent resident status (Green Card) is required. Candidates must be able to successfully pass a City of Irvine Live Scan background check and complete and pass a polygraph examination

Excellent customer service skills with a demonstrated ability to communicate effectively with end users

Experience providing technical support and performing technical analysis

Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP

Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems

Proficiency in common software and hardware technologies used in enterprise environments

Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting

Experience supporting conferencing platforms including Zoom and Microsoft Teams

Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications

Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms