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California Franchise Tax Board · 1 week ago

Senior Compliance Represenative Lead

Sacramento, CA

Full-time

Hybrid

Senior Level

$6,646/mo - $8,324/mo

The California Franchise Tax Board is seeking a Senior Compliance Representative Lead to support the Filing Enforcement Section. The role involves providing quality review, technical support, and data analysis while participating in team projects to enhance departmental goals.

GovernmentNon ProfitTax Preparation

Responsibilities

Provides quality review and provides feedback to technicians on various workloads, including quality assurance and correspondence

Independently performs complex filing enforcement activities

Provides technical support to staff to resolve filing enforcement issues

Analyzes data and trends and makes recommendations

Participates as a team member with peers and others to identify and resolve work-related issues

Participates on section and enterprise projects and teams consistent with the department’s mission and values

Qualification

Personal Income Tax lawsFranchise Tax Board systemsTeam leadershipMicrosoft Office proficiencyTraining developmentAnalytical skillsCustomer serviceCommunication skillsInterpersonal skillsProblem-solving

Required

Experience working as a team leader where coaching and development of others was exhibited as part of leadership responsibility

Experience developing and editing training and procedural material

Ability to plan, prioritize, and organize work, and willingness to shift priorities to meet program goals

Experience with Personal Income Tax (PIT) laws, policies, and procedures

Proficiency in Microsoft Office products including Outlook, Word, and Excel

Ability to adjust quickly to changing priorities, manage multiple assignments and meet deadlines while providing exceptional customer service

Knowledge of Franchise Tax Board (FTB) systems such as Taxpayer Information (TI), Enterprise Tax System (ETS) including Taxpayer Folder (TPF) and Case Management (CM), Department of Motor Vehicles (DMV), Lexis Nexis, Integrated Nonfiler Compliance (INC), and CC Pulse

Ability to work independently and in a team environment while demonstrating initiative, integrity, dependability, ownership, and accountability

Positive, self-motivated, proactive, and resourceful

Ability to effectively train staff in person and virtually in both a group setting and 1:1

Excellent written and verbal communication skills

Ability to effectively analyze issues, define problems, and recommend effective solutions

Excellent technical, analytical and interpersonal skills

Ability to establish and maintain positive working relationships