Blue Heron Capital · 22 hours ago
Senior Partner Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expTava Health is a company dedicated to making mental health care accessible and stigma-free. The Senior Partner Success Manager will drive the success of Tava Health's strategic partnerships, managing relationships and ensuring seamless implementation while collaborating closely with internal teams to support partner needs.
Angel InvestmentFinancial ServicesHealth CareSecurity
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations
Prioritize and triage incoming partner requests, ensuring timely responses and appropriate internal escalations to deepen trust
Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement
Lead meetings with key partners, including monthly working sessions and quarterly business reviews
Drive success of existing referral channels, earning trust to maximize referral volume within core channels
Work closely with the New Partnerships team, highlighting opportunities to earn and support additional volume within existing channels
Identify expansion opportunities within current partnerships and surface these opportunities to the New Partnerships team
Drive adoption among care manager channels through education, enablement, and ongoing support
Lead the onboarding and implementation of new referral partners, ensuring goals, expectations, and success metrics are clearly aligned
Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava
Create and deliver training materials, documentation, and enablement resources to support successful partner adoption
Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance
Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners
Proactively share performance insights with partners to support transparency and continuous improvement
Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities
Develop a deep understanding of Tava’s product and capabilities, setting clear expectations with partners externally and contributing to future product roadmap conversations internally
Qualification
Required
Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators
Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling)
Proven team player with a collaborative mindset and the ability to build strong internal partnerships
Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences
Confidence communicating clearly with executive stakeholders; demonstrated ability to lead compelling presentations for executive audiences
Experience triaging and prioritizing requests while managing multiple stakeholders and deadlines
Demonstrated ability to manage escalations thoughtfully and effectively to deepen trust with high-value partners
8+ years of experience managing relationships in the healthcare or digital health space
Comfort with occasional (~20%) travel to partner onsites and events
Preferred
Familiarity with HIPAA compliance, secure data sharing practices, and healthcare or behavioral health environments is a plus
Benefits
Competitive salary and stock options
Free Tava mental health benefit for you and your family
Medical and dental insurance for you and your dependents
Monthly HSA contributions
Generous PTO and paid holidays
Paid parental leave
Work from home flexibility
Weekly team lunches
Opportunity to shape a growing company and culture
Company
Blue Heron Capital
Blue Heron Capital invests in small-cap growth equity companies in healthcare and tech-enabled business services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Gordon Crenshaw
Partner
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