TEKsystems · 22 hours ago
Service Desk Analyst
Evansville, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Technician to provide first-level support for end users. This role involves troubleshooting user access issues, resolving account-related problems, and supporting system transitions in a large enterprise environment.
Information Technology
Responsibilities
Serve as the first point of contact for end‑user technical issues via phone, email, and chat
Log, track, and monitor support requests in a ticketing system
Troubleshoot account lockouts, access issues, and basic system problems
Support users during system migrations and organizational technology changes
Follow established policies, procedures, and escalation paths
Perform assigned tasks with clear instructions and contribute to routine support activities
Collaborate with team members to resolve more complex issues when needed
Provide follow‑up to ensure issues are fully resolved
Strive for first‑call resolution by identifying probable causes and applying known solutions
Maintain a professional, patient, and customer‑focused demeanor at all times
Qualification
Required
Strong customer service and communication skills
Ability to follow structured procedures and work within defined guidelines
Experience in a service desk or technical support environment is helpful but not required
Ability to troubleshoot basic technical issues and research potential solutions
Comfortable working on‑site full‑time during standard business hours
Strong listening skills and a team‑oriented mindset
Preferred
Experience supporting users in an enterprise environment
Familiarity with account administration and user access troubleshooting
Exposure to modern workplace tools or cloud‑based productivity platforms
Understanding of directory services or identity management concepts
ITIL knowledge or certification (preferred but not required)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase