Apply on Employer Site

BankOnIT · 1 day ago

IT Solutions Specialist III

Oklahoma City, OK

Full-time

Hybrid

Mid Level

3+ years exp

BankOnIT is seeking an IT Solutions Specialist III to provide technical support for client projects. The role involves managing hardware, software, and network support, as well as troubleshooting technical issues and ensuring efficient project completion.

BankingBusiness DevelopmentFinancial Services

Growth Opportunities

Responsibilities

Under limited supervision, complete client projects by performing tasks as requested by Project Management, System Infrastructure Project Specialists, clients, and vendors

Provide hardware, software, and network support to clients by implementing risk mitigation of downtime, retaining/improving security, and striving to reduce the client’s need to contact support for troubleshooting

Create or update documentation on new / modified processes for client projects

Act as the initial contact for clients that need technical support related to new client projects

Assist technicians with technical problems they encounter

Respond and work tickets assigned as appropriate, answer calls related to projects, and create new or updated existing tickets

Clearly communicate technical solutions in a user-friendly, professional manner, both verbally and written

Follow defined procedures and policies to resolve tasks and document changes

Escalate or involve senior technicians on sensitive or complex problems

Perform related work as required

Qualification

Group Policy ManagementActive DirectoryServer ManagementBanking Application ExperienceDesktop Operating SystemsNetwork Systems ManagementTechnical CertificationsProblem SolvingInitiativeCommunication

Required

Group Policy Management Proficient in configuring, managing, and troubleshooting Group Policies to ensure efficient user and computer management, security, and compliance within an organization

Active Directory Strong experience in administering Active Directory, including user and group management, domain services, and directory services for a secure and well-organized network environment

Server Management Skilled in the management, configuration, and troubleshooting of various server environments, ensuring high availability, security, and optimal performance

Banking Application and Software Experience In-depth knowledge of banking applications and software, with experience in managing and maintaining these systems for seamless and secure financial transactions and operations

Problem Solving & Analytical Skills Strong problem-solving and analytical capabilities, able to identify and resolve technical issues with efficiency and precision

Initiative Self-driven with a proactive approach to tasks, consistently taking ownership of responsibilities and identifying areas for improvement

Communication Proficiency Excellent verbal and written communication skills, able to convey technical information clearly and collaborate effectively with team members and clients

Advanced understanding of desktop operating systems, various software applications, and PC/Server/Network hardware

Advanced understanding of principles and theories of network systems and management

At least three years of technical work experience or equivalent education

At least three relevant technical certifications (e.g., A+. Network+. Security+)