Apply on Employer Site

Ring Power Cat · 22 hours ago

Inside Sales Advisor - Parts - Utilites

Aiken, SC

Full-time

Onsite

Entry Level

1+ years exp

Ring Power Corporation is a full-line Caterpillar dealer in North Florida, dedicated to customer service. The Inside Sales Advisor role involves assisting customers with their needs, ensuring order accuracy, and supporting business initiatives to enhance service quality.

Energy

Responsibilities

Maintains company standards in housekeeping and contamination control

Greets customer promptly and professionally

Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery, service charge reduction, returns and collections

Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log)

Knowledgeable on CAT and other Prime Product lines

Stays current on all informational resources and training curriculum

Clear communication with customer on processing, tracking and completion of orders

Relays pertinent customer information to management that could impact "Trusted Partner" relationship

Performs other duties as assigned

Qualification

CAT product knowledgeMicrosoft Office proficiencyDealer software programsCustomer serviceStress managementCredibilityCommunication skillsProblem solvingAdaptabilityInterpersonal skillsTaking initiativeResults oriented

Required

High School diploma or GED

1-2 years of experience

Maintains company standards in housekeeping and contamination control

Greets customer promptly and professionally

Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery, service charge reduction, returns and collections

Assist customer in a consultative manner to provide best solution while determining urgency, including 'Need by Date' and accurately capturing pertinent data (call log)

Knowledgeable on CAT and other Prime Product lines

Stays current on all informational resources and training curriculum

Clear communication with customer on processing, tracking and completion of orders

Relays pertinent customer information to management that could impact 'Trusted Partner' relationship

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources

Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood

Uses feedback to verify effective and accurate communication has occurred

Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication

Adapts to changing business needs, conditions, and work responsibilities

Recovers quickly from setbacks, and finds alternative ways to reach goals or targets

Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation

Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support

Takes appropriate action to resolve issues without requiring direction

Demonstrates concern for satisfying external and/or internal customers

Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations

Demonstrated concern to be responsible, reliable, and trustworthy

Maintains commitments

Respects the confidentiality of information or concerns shared by others

Is honest and forthright with people

Takes personal responsibility for the quality and timeliness of work