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CleanSlate Centers · 1 day ago

Patient Support Agent

United States

Full-time

Remote

Mid Level

$18/hr - $20/hr

3+ years exp

CleanSlate Centers is a Nationwide Medical Group providing treatment for America's crisis of addiction. As a Patient Support Agent, you will play a crucial role in supporting patients in recovery by managing calls, scheduling appointments, and resolving issues while ensuring they receive compassionate care.

Addiction TreatmentClinical TrialsHealth CareMedicalPharmaceutical

Responsibilities

Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner

Promptly answering emails and online chats messages in accordance with company KPIs

Scheduling appointments using computerized scheduling systems

Resolve patient issues and consistently meet or exceed patients service expectations

Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information

New patient registration, healthcare insurance verification and scheduling

Adhering to department Quality Assurance Program and Core Values

Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction

Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution

Must be proficient in MS Office and Office 365

Ability to react well under pressure and treat others with respect

Provide Support, patience, and compassionate customer service to the lives we serve

Ability to multi-task and problem-solve

Acceptable and reliable attendance and punctuality

Adhere to Company policies regarding confidentiality

Any and all other tasks as assigned

Qualification

EMR systems experienceHealthcare experienceBilingual English/SpanishMS ExcelComputer skillsCompassionate customer serviceMulti-taskingAttention to detailProblem-solving

Required

A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization

A minimum of 3-5 years of experience with EMR systems

Computer skills, including navigating multiple open tabs, systems, and processes

Intermediate to advanced MS Office skills, mainly in Excel

High School Diploma required; Associates preferred

This position is subject to a background check for any convictions directly related to its duties and responsibilities

Requires High Speed Internet (will be asked complete a speed test): at least 100mb download speed and 20mb upload speed to run all applications over our VPN

Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space)