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Red Ventures · 23 hours ago

Customer Success Manager | Bankrate

United States

Full-time

Remote

Entry, Mid Level

$100K/yr - $125K/yr

2+ years exp

Red Ventures is seeking a Customer Success Manager to work with Bankrate, focusing on helping financial institutions grow through data-driven insights. The role involves managing partner relationships, analyzing performance data, and guiding strategic decisions to enhance outcomes.

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Responsibilities

Take ownership of a portfolio of financial institution partners, helping guide their growth and long-term success through insight, judgment, and execution

Dig into performance data to understand what’s driving results, surface meaningful opportunities, and anticipate risks before they become issues

Turn analysis into perspective—developing clear recommendations that help partners and internal teams make smarter, more informed decisions

Lead partner business reviews and ongoing conversations that connect performance insights to strategy, priorities, and next actions

Work cross-functionally with Analytics, Product, Marketing, and Commercial teams to translate ideas into execution and measurable impact

Build strong, trust-based relationships by bringing clarity, rigor, and accountability to every interaction

Create and maintain a clear record of partner performance, risks, and action plans to ensure focus, follow-through, and results

Qualification

Analytical skillsData visualization toolsSQL experienceCustomer Success experiencePartner ManagementCuriosityCommunication skillsDetail-oriented

Required

2-4 years of experience in an analytically oriented role (e.g., analytics, strategy, operations) supporting customer-facing or commercial teams, or in Customer Success, Partner Management, or Account Management in a data-driven environment

Strong analytical skills with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, Power BI, etc.); SQL experience is a plus

Ability to interpret and translate complex information into clear, structured recommendations that influence decisions

Comfort engaging with partners and internal stakeholders, using insight and judgment to guide conversations

Strong written and verbal communication skills, with interest in partner-facing work

Organized, detail-oriented, and motivated by accountability and impact

Curiosity, ownership, and a desire to grow into broader customer-facing leadership over time

Benefits

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.