TORY BURCH · 1 month ago
Assistant Supervisor - Routing (C-Shift)
McDonough, GA
Full-time
Onsite
Entry, Mid Level
2+ years expTory Burch is an American luxury lifestyle brand focused on empowering women through its collections and culture. The Assistant Supervisor, Routing plays a key role in supporting the Shipping department's priorities, ensuring efficient workflows, and problem-solving within a high-volume distribution environment.
ApparelFashionLifestyle
Responsibilities
Monitor daily load creations made by routing coordinators
Ensure Retail and Wholesale accounts are shipping as per scheduled pickups and appointments
Ensure all shipments are accurately routed in alignment with customer requirements, SLA expectations, and carrier compliance standards
Assist in load planning, including pickup dates and times
Communicate daily with GASO teams to confirm volume, PO extensions, carrier details and shipping methods
Provide weekly shipment lists (POs, styles, quantities) in collaboration with GASO
Ensure adherence to expressed plans and coordinating to meet productivity and efficiency targets
Understand key performance indicators (KPIs) such as accuracy, throughput, and efficiency, identifying and escalating concerns as needed
Support the completion of assigned department tasks to optimize efficiency and accuracy, organizing and prioritizing tasks appropriately by working closely with department leadership to develop and implement strategies for improving efficiency
Utilize problem-solving skills and department guidelines to troubleshoot carrier portal issues, escalating as needed
Validate D2D Bloomingdale’s accounts for required authorizations
Plan and coordinate equipment needs for Nordstrom with carriers
Monitor WMS/TMS systems to confirm loads are correctly closed and documented
Maintain compliance with company policies and safety regulations
Promote and maintain a 5S culture by supporting and championing organizational and process improvement initiatives
Provide input and supporting information for the preparation of reports on operational metrics, challenges, and improvement strategies
Contribute to effective communication within team and with cross-functional partners, partnering across departments as needed to ensure smooth workflow transitions and proactively addressing operational flow challenges
Collaborate with transportation partners to resolve discrepancies or delays
Generate a weekly dashboard summarizing prior week’s Wholesale and Retail performance
Provide weekly outbound summary across all BUs
Compare LY vs. TY shipping trends in a summary report
Verify DC audit percentages to highlight errors made by DC associates
Support chargeback resolutions for major accounts, including purging data from customer sites and sharing insights with DC and AR teams
Provide status updates on Wholesale EOM priority POs, sharing details cross-functionally with Sales, GASO, and DC teams
Utilize Tableau reporting to advance reporting capabilities and provide additional insight to the business
Partner with Leadership to track the carton aging report to ensure all orders are processed with SLA
Assist Supervisors and Manager in leading the shipping floor team to ensure pallets are built, verified, and staged according to routing requirements
Oversee carton verification processes, ensuring accuracy of load counts, pallet inquiries, and BOL details
Partner with leadership by providing real time feedback and assisting in addressing misdirected cartons, audit pallets, and resolving shipping exceptions
Drive accountability for proper pallet building, labeling, and staging practices
Assist leadership in responding and investigating escalations related to load verification or routing errors
Assist leadership in providing coaching and real-time feedback to routers and floor associates to improve accuracy and efficiency
With the influence and help of leadership, reinforce accountability for adherence to SOPs, focusing on routing accuracy, verification, and documentation standards
Work with leadership and help facilitate daily SOS/EOS huddles to align priorities, communicate updates
Support the development and training of routers on SOPs, system navigation, and best practices
Support the onboarding and training initiatives of new routers and shipping team members
Handle other duties as assigned in order to contribute to the overall success of the Distribution Center
Qualification
Required
H.S. Diploma/G.E.D or equivalent relevant work experience required
2+ years of related experience working in a distribution environment; Routing experience is preferred
Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
Proficiency in warehouse management systems and Microsoft Office suite
Familiarity and comfort with data, reporting tools, and analysis
Ability to identify challenges and problem-solve accordingly in an effective way
Ability to coordinate and communicate with external vendors/partners as required
Strong organizational skills with an ability to prioritize competing demands effectively
Strong interpersonal skills with an ability to interact effectively with team members at all levels including management, and maintain professionalism at all times
Ability to establish and maintain professional relationships
Excellent verbal and written communication skills
Must have English proficiency (speaking and understanding)
Able to lift and move up to 35 lbs
Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
Must be willing to work overtime as needed, including weekends and holidays
Preferred
Routing experience is preferred
Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
Benefits
Generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life
Generous employee discount and access to exclusive sales
Access to ongoing training and career development programs
Flexible scheduling, including three-day workweeks
Paid volunteer days
Company
TORY BURCH
Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its CEO and designer, Tory Burch.
1001-5000 employees
H1B Sponsorship
TORY BURCH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (14)
2023 (13)
2022 (12)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Private Equity
Leadership Team
Jennifer Gootman
Global Head of Sustainability & ESG Strategy
Recent News
2025-11-04
The Hollywood Reporter
2025-10-25
Company data provided by crunchbase