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Kohler Co. · 1 week ago

Digital Product Manager, ServiceNow, HR

Kohler, WI

Full-time

Onsite

Senior Level

$110K/yr - $171K/yr

5+ years exp

Kohler Co. is seeking a Digital Product Manager for their HR ServiceNow capabilities to enhance the associate experience. The role involves developing product vision and strategy, managing a Global Product Backlog, and collaborating with stakeholders to improve HR processes and services.

Consumer Goods

No H1B

Responsibilities

Lead discovery sessions, gather and document business requirements, translate business requirements into system requirements through developing epics, user stories and workflow maps

Works closely with colleagues to create and maintain a product backlog according to business value or ROI; prioritize backlog to align to deliver the most value

Assess value and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy

Collaborate with regional HR teams and business stakeholders to identify process and experience improvement opportunities, challenge the status quo and legacy processes

Partner with IT team and third-party consultants to develop and deploy data interfaces and system integrations

Collaborate with User Experience partners in usability testing and the development of the user design

Address organizational and cultural changes necessary to achieve ROI

Serve as the 'voice of the customer' for the cross-functional Agile delivery teams; represent and reinforce the customer’s perspective throughout the product realization cycle

Bring a data-driven approach to decision making, both in day-to-day activities and when helping others make strategic trade-offs

Provide vision and direction to the development team and stakeholders throughout the development lifecycle

Breaks down large, multi-month delivery into short shippable product increments that allows functionality to be exposed to end users over time

Support release management and ServiceNow upgrades, review product release summaries and identify enhancement opportunities and downstream impacts

Ensure the Development Team deliverables meet agreed-upon standards for quality and non-functional requirements, and the products meet the stated business need

Review completed work to ensure specified acceptance criteria have been met and that features and stories meet the definition of ready/done

Functions as liaison between development team and end customers, users and other stakeholders

Continuously and transparently communicate, with internal stakeholders, the prioritization of the Product Backlog and the progress of development efforts via Sprint Reviews

Develops marketing collateral including product specifications, training documentation, user manuals and user acceptance test scripts and plans (UAT)

Qualification

ServiceNow HRSDHR process improvementAgile methodologiesCross-functional projectsProject managementAnalytical thinkingCommunicationCollaborationNegotiation

Required

Bachelor's degree from an accredited university

5+ years of experience in project management, program development, and HR technology/systems implementation with an emphasis in cross-functional and cross-cultural projects

Demonstrated experience with HR process improvement, preferably with HR operations/shared services

Experience working with associate and manager self-service platforms

Configuration experience with the ServiceNow HR Service Delivery (HRSD) platform highly desired, including case management, knowledge management, and portal management

Experience with HR systems such as SAP SuccessFactors or Workday, preferred

Experience with Agile methodologies and frameworks preferred

Strong HR process, operations, and organizational knowledge

Ability to act and lead at strategic, tactical, and operational levels driving the product and team to success

Champion and facilitate human-centered design to create ServiceNow solutions that provide a positive associate experience for all

Highly skilled at collaborating across stakeholders, teams and geographies and driving to decisions

Ability to develop and communicate strategic vision and direction

Knack for approaching challenges with an analytical lens with the ability to quickly troubleshoot and remove roadblocks from the team