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Saint Joseph Mercy Health System · 2 days ago

Scheduling Specialist 1 (Part Time)

United States

Part-time

Remote

Entry, Mid Level

2+ years exp

Saint Joseph Mercy Health System is a healthcare provider dedicated to compassionate, person-centered care. The Scheduling Specialist 1 role involves pre-registration, scheduling, and insurance verification, while ensuring effective communication to enhance patient flow and experience.

Health CareHospitalMedicalNon Profit

Responsibilities

Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility

Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service

Begins the overall patient experience & initiates the billing process for any services provided by the hospital

Research, collect & analyze information

Identifies opportunities, develops solutions, & leads through resolution

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience

Adheres to departmental Key Performance Indicators (KPIs)

Utilizes multiple system applications to perform analysis, create reports & develop educational materials

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge

Research & compiles information to support ad-hoc operational projects & initiatives

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices

Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas

Qualification

SchedulingInsurance verificationPatient Registration systemsHFMA CRCR certificationNAHAM CHAA certificationEPICData analysisCustomer serviceCollaborationCommunication

Required

High School Diploma or equivalent

Two (2) to Five (5) years' experience in area of expertise such as scheduling, financial clearance, or patient access

National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems

Must be able to work remotely without distractions

Preferred

Associate's degree or higher is preferred

Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting

Experience in complex facility based ancillary testing across multiple facilities/states

Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures