Toast · 1 day ago
Customer Care Specialist - Guest
Omaha, NE
Full-time
Hybrid
Entry Level
$19.50/hr - $19.50/hr
1+ years expToast is a company focused on building a restaurant platform that empowers restaurants to thrive. They are seeking a Customer Care Specialist to assist restaurant guests primarily using the Toast TakeOut app, providing support for order issues, account updates, and product feedback with a hospitality mindset.
DeliveryPoint of SaleSaaS
Responsibilities
Deliver a top tier restaurant guest experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes
Conduct Toast procedures to escalate and coordinate the guest response in accordance with Toast values
Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll
Qualification
Required
1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success navigating and troubleshooting technical tools, for instance apps on both iOS and Android
Strong communication, organizational, and influencing skills
Preferred
Experience answering customer emails and instant messages
Experience working in the tech industry or for a SaaS company
Strong teamwork skills and customer advocacy
Experience using Intercom or another customer engagement tool
Open to working weekends, holidays and night schedules
Benefits
Competitive compensation and benefits programs
Flexibility to meet Toasters’ changing needs
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Crunchbase News
2026-01-08
The Motley Fool
2025-12-28
techbuzzireland.com
2025-12-21
Company data provided by crunchbase